Salesforce Delivery Manager (Delivery Manager I)

We are seeking an experienced Salesforce Delivery Manager to lead the end-to-end delivery of one of our client's large-scale digital re-platform initiative. This role is accountable for overseeing design, build, and test activities across the Salesforce ecosystem and its integrations with internal and third-party platforms.

You will play a critical leadership role in driving delivery across multiple teams, ensuring alignment, quality outcomes, and successful execution to fixed timelines., * Own end-to-end delivery of design, build, and test phases for Salesforce-based Customer and Loyalty solutions.

• Lead delivery across Salesforce platform and integrated systems, ensuring seamless interaction with internal and third-party platforms.
• Manage and coordinate multiple agile delivery squads (5-6) working in a SAFe/Scrum model alongside cross-platform internal teams operating in waterfall, hybrid, and agile environments
• Collaborate closely with key stakeholders including:Lead Product Manager,Solution Architect,Release Train Engineer,UI/UX Leadto define, plan, and deliver business-critical applications.
• Drive delivery planning, execution, governance, and risk management to ensure adherence to timelines and quality standards.
• Align delivery across onshore/offshore teams and vendor partners, ensuring effective communication and collaboration.
• Resolve delivery challenges, remove blockers, and ensure optimal decision-making across stakeholder groups.
• Foster strong team dynamics and influence stakeholders to achieve successful outcomes in a fast-paced environment.

Do you have experience in Scrum?, * Proven experience in Delivery Management within complex, enterprise-scale digital transformation programs.

• Strong background in Salesforce delivery (design/build/test lifecycle).
• Experience managing multi-vendor and multi-team delivery environments.
• Deep understanding of Agile methodologies (Scrum, SAFe) with exposure to hybrid and waterfall models.
• Excellent stakeholder and communication management skills.
• Strong problem-solving ability, with the confidence to handle competing priorities and strong stakeholder personalities.
• Demonstrated ability to deliver to fixed timelines with energy, drive, and accountability.

Key Competencies

• Delivery Management
• Communication & Stakeholder Management
• Agile Delivery (Scrum / SAFe)
• Salesforce Platform Delivery
• Team Leadership & Vendor Management
• Problem Solving & Decision Making

Desirable

• Experience in Retail / Customer platforms / Loyalty systems
• Exposure to large-scale re-platform or digital transformation programmes
• Certifications (e.g., SAFe Agilist, Scrum, PRINCE2)

#UST, delivery management,communications management,agile delivery,salesforce

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact-touching billions of lives in the process.