Desktop Support Analyst

We are seeking a Desktop Support Analyst to provide hands-on technical support for internal users in a fast-paced enterprise environment. The ideal candidate will have experience supporting desktop and laptop environments, performing hardware refreshes, troubleshooting technical issues, and delivering exceptional customer service to end users., * End-User Support: Provide onsite technical support for desktop, laptop, hardware, and software-related issues, ensuring timely resolution and a positive user experience.

• Hardware Deployment & Refreshes: Support the End-of-Life (EOL) Laptop Program by performing device replacements, workstation deployments, hardware installations, and system imaging activities.

• Software Installation & Troubleshooting: Install, configure, and troubleshoot operating systems, applications, and peripheral devices while maintaining system functionality and performance.

• Customer Service & User Training: Deliver professional, customer-focused support while educating end users on hardware, software, and technology best practices.

• Ticket Management & Issue Resolution: Track, prioritize, and resolve support requests while maintaining accurate documentation within ticketing systems and collaborating with internal support teams.

• Cross-Functional Collaboration: Partner with infrastructure, operations, application development, and support teams to resolve technical issues and support ongoing technology initiatives.

Do you have experience in Customer communication?, Do you have a High school diploma or GED?, * 2+ years of IT support, help desk, desktop support, or technical support experience

• Hands-on experience imaging laptops and desktop systems

• Experience installing, configuring, and troubleshooting software applications

• Strong knowledge of desktop hardware, laptop deployments, and workstation support

• Experience providing face-to-face support to end users in a professional environment

• Strong communication, customer service, and problem-solving skills

• Ability to manage multiple priorities while maintaining a high level of service and responsiveness

• High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology or a related field preferred

Preferred Experience:

• Experience using ServiceNow or similar IT service management/ticketing platforms

• Experience supporting Mac operating systems and Apple devices

Pulled from the full job description

• Health insurance
• Retirement plan
• Vision insurance
• Dental insurance, Contract (1 year) Published 16 hours ago Desktop Support Customer Service Technical Support troubleshooting, This is a 12-month contract opportunity located onsite at our Ross Street office in Pittsburgh, PA, with standard business hours of 8:00 AM - 5:00 PM ET.

At BNY, our culture allows us to run our company better and enables you to grow and succeed. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance, and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary., This is an excellent opportunity to join a collaborative IT support team and make an immediate impact on a high-visibility technology refresh initiative. If you enjoy combining technical troubleshooting with customer interaction and want to be part of a team-oriented environment, this role offers valuable hands-on experience and the opportunity to support meaningful technology initiatives. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 "Most Just Companies", Just Capital and CNBC, 2025