IT SYSTEM ADMINISTRATOR

This position will be installing and configuring computer hardware, software, networks, printers, and scanners., Essential functions of the role that can be performed with or without reasonable accommodation.

• Assist with new device set-up and software installation including computers, laptops, and tablets.

• Responding to Helpdesk tickets, troubleshooting phone systems, telecom accounts, and manage vendor relationships

• Creating/maintaining various accounts for store and corporate uses

• Configuration of printers, scanners, and other devices for store locations and field staff.

• Troubleshooting email system issues and other software support needs.

• Set-up and maintain user accounts for corporate and store level personnel, including MFO and SSO.

• Assist with collaboration tools (Office 365) administration and support.

• Serve as main point of contact for telecommunication set-up, support, and service changes.

• Troubleshooting support for store VOIP phones and related telecom software and accounts

• Create and manage new accounts within the telecommunication system for SAM's transition stores.

• Ordering of hardware devices such as tablets, VOIP phones, monitors, printers and card readers.

• Help with the creation of IT training documents and user resources.

• Assist with monitoring IT Help Desk ticketing system and the managing of responses and/or follow-up.

• Design, analysis, creation and documentation of new solutions, processes and technology

• Manage vendor resources and relationships.

• Research and aide in new software or hardware systems and services for corporate and store level.

• Participate in the off-hours on-call rotation (nights and weekends)

• All other duties as assigned.

• This position is hybrid remote. In office scheduling requirements are determined by your supervisor and

Do you have experience in Vendor relationship building?, Do you have a Associate's degree?, Associate degree (or equivalent certifications) in computer/technology information or 3+ years relevant experience in similar role. Network and telecom experience are preferred, self-storage industry experience a plus!

Language Skills: Must be fluent in speaking and writing the English language.

Work Hours: In a typical week, this position requires a minimum of 40 hours with regular and predictable attendance. Will include occasional weekend work. This position following required Home Office Training can be performed, hybrid remote.

Work Environment: This work is usually performed indoors in an office environment with normal noise levels and no exposure to hazardous conditions., Required

• Problem Solving
• Microsoft Office

Preferred

• Troubleshooting
• Communication skills, * Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Functional Expert: Considered a thought leader on a subject

3.63.6 out of 5 stars York, PA 17402 Hybrid work $61,000 a year - Full-time, Pulled from the full job description

• Paid parental leave

• Parental leave

• 401(k)

• Health insurance

• Paid time off

• Dental insurance

• Disability insurance, Benefits of Joining SAM:

• A dynamic company with an award-winning culture

• A clear path for advancement within our thriving company

• Competitive pay with bonus potential

• Paid holidays

• Paid time Off

• Paid maternity and paternity leave

• Comprehensive healthcare and 401(k) plan

• Short-Term & Long-Term Disability insurance

• Flexible Scheduling

• Tuition re-imbursement

• Dental Insurance

• Health Insurance

• Vision Insurance

Storage Asset Management is a property management and consulting company that specializes in self-storage. With over 70 years of executive industry experience, SAM employs an incredible team of employees on every level. Voted Best Places to work in PA 2021, 2022, 2023, 2024, and 2025! Storage Asset Management is proud to have over 900 employees at the store, regional and corporate office level.