IT Support Technician (Tier III)

• Set up and install workstations, including computers and essential peripherals (routers, printers, etc.)
• Test and verify that computer hardware (drives, mice, keyboards, etc.) is functioning properly
• Install and configure software and features according to client needs
• Build and maintain local networks that are optimized for performance and reliability
• Ensure systems are secure and protect user privacy and data
• Train and support users on new hardware and software
• Schedule and perform system upgrades and maintenance with minimal disruption to users
• Troubleshoot and resolve technical issues - whether it's hardware, software, or network related
• Keep clear records of maintenance, fixes, and system updates
• Track hardware and software inventory and help coordinate replacements or new purchases
• Most importantly: be a trusted, responsive partner to our clients

What we Use/Administer

• pfSense
• Ubiquiti
• Datto RMM
• MSP360 Backups
• Freshdesk
• Proofpoint
• Huntress
• Windows Server
• Windows Desktop

Do you have experience in Customer communication?, We're on the hunt for an experienced IT Consultant who's passionate about helping people and businesses get the most out of their technology. In this role, you'll be installing and maintaining computer systems and networks to ensure everything runs smoothly and securely for our clients.

But it's not just about fixing things - training users and empowering them to use their tech confidently and safely is a big part of what we do.

To thrive here, you should have solid experience with hardware, software, networks, operating systems, and internet applications. Strong troubleshooting skills, patience, and attention to detail are must-haves., * Proven experience as an IT Technician, Consultant, and hands-on problem solver

• Comfortable working with pfSense appliances
• Hands-on experience with Unifi (Ubiquiti) gear (UDM, USG, WAPs, Switches)
• Strong grasp of DNS and how it impacts both LAN and WAN environments
• Experience administering Google Workspace (Gmail, Docs, Sheets, etc.)
• Experience with Microsoft Azure (Azure AD, Exchange, Endpoint Manager, SharePoint, OneDrive)
• Familiarity with on-prem Microsoft domain environments (Active Directory, Group Policy, DNS, file/print sharing)
• Excellent communication skills - both verbal and written - and a client-first mindset
• Strong troubleshooting instincts and a methodical approach to solving problems
• Solid organizational skills and time management - you can juggle tasks and stay on track
• Self-driven and able to work independently, making sound decisions based on research and experience, * IT Support: 7 years (Required)

Language:

• English (Required)

$50,000 - $70,000 a year - Permanent, Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off, * Healthcare
• Architectural and Engineering
• Accounting
• Legal
• Manufacturing
• Professional Services as a whole

Job Types: Full-time, Permanent

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Mayfield IT Consulting, LLC is a Lexington, KY-based company made up of passionate IT professionals who care deeply about our craft, our teammates, and the clients we support. What It's Like to Work Here * Hands-on Space: Each team member gets their own workbench for lab testing, complete with easy network access and plenty of power. * Room to Experiment: Got a new idea or want to try something different? Go for it - we've got the tools and the space. * Open Communication: We welcome ideas, questions, and feedback. We're all here to learn from each other and grow together. * Real Connections: We're not saying we have to hang out after work, but while we're here, let's collaborate and build something great. * Supportive Training: With over 35 years of experience mentoring and developing IT professionals, we're committed to helping you succeed - even if your path eventually leads elsewhere. Want proof? Just ask - we're happy to connect you with folks we've helped grow their careers across the country.