Salesforce Architect
Role details
Job location
Tech stack
Job description
We currently have multiple service types in Salesforce, with more in progress and in the immediate future. Divisions currently live in Salesforce are roof replacement, roof repair, and gutters/soffit. A new construction build-out is in progress, and the roadmap includes windowsdoors, electrical work, and later, HVAC and plumbing. We are bringing our Salesforce platform fully in-house and need an Architect to own it from the ground up. Completing what exists, designing what comes next, and building a platform that scales for years without technical debt., * Design and own the unified data model that supports a single customer record across all current and future service lines
- Establish the record type, object, and pipeline framework that allows each new service to be added as a configured extension, not requiring a separate build
- Define the org's long-term technical governance standards: naming conventions, field usage, automation layering, and development practices
- Document the full architecture in a living technical reference that the internal team can use and maintain
- Evaluate the existing build, identify technical debt, and develop a remediation plan that does not disrupt live operations, * Finalize the commercial record type pipeline: record types, minor adjustments to fields, page layouts, and flows from Bidding through Closed Won
- Complete phase and milestone tracking, change order workflows, and progress billing tied to project phases
- Implement Field Service Lightning to accommodate adjustments from existing FSL work types
Multi-Service Line Framework
- Design and document the service line expansion framework for additional lines of home services so that windowsdoors, HVAC, and electrical can each be added without architectural rework
- Build shared customer record structures that unify cross-service history, communication, and reporting
- Ensure separate service line pipelines, crew types, pricing models, and job types coexist in a single org without conflict
- Ensure ownership reporting rolls up across all service lines into a single business-wide view
DevelopmentCustomization
- Write and maintain Apex triggers, classes, and batch jobs for business logic that cannot be handled declaratively
- Build Lightning Web Components for custom UI where native Salesforce falls short
- Design and implement complex Flow automations, approval processes, and escalation rules
- Maintain clean separation between declarative and programmatic layers to preserve long-term maintainability, * Own the integration architecture across all connected systems: QuickBooks, ERP and related integration tools, measurement tools (EagleView, HOVER), photo documentation (CompanyCam), and supplier portals
- Design and implement API-based integrations as new service lines introduce new tooling requirements
- Establish integration standards and documentation so new connections follow a consistent pattern
Internal Capability Building
- Develop admin guides, runbooks, and training documentation for day-to-day platform operation
- Build a platform the internal team can maintain and extend without external dependency
Requirements
Do you have experience in Web development?, * 5+ years of Salesforce architecture or senior development experience
- Demonstrated experience designing multi-object, multi-business-line Salesforce data models
- Hands-on experience inheriting and extending an existing Salesforce org (not only greenfield builds)
- Proficiency in Apex, Lightning Web Components, and declarative automation (Flow, Approval Processes)
- Field Service Lightning experience - essential for multi-trade crew scheduling and dispatch
- Experience designing Salesforce integrations with third-party platforms via REST/SOAP APIs
- Strong documentation discipline - you build platforms others can understand and maintain
- Salesforce Certified Administrator and Platform Developer I - minimum
Strongly Preferred
- Salesforce Field Service Lightning Consultant certification
- Salesforce Sales Cloud Consultant certification
- Experience in residential home services, construction, or a trade services company
- Experience building a unified customer record across multiple service or product lines
- Salesforce Application Architect or System Architect certification
- Experience transitioning a platform from an external implementation partner to internal ownership
Benefits & conditions
Pulled from the full job description
- Health insurance
- Paid time off, * Base salary: $120,000 - $140,000
- Performance bonus tied to platform delivery milestones
- Health insurance contribution
- Paid time off
- Full Salesforce certification reimbursement and ongoing training support
- Direct access to ownership and a seat at the table for technology decisions