Onsite Tier 1 Helpdesk

Insight Global
Milford Mill, United States of America
1 month ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior
Compensation
$ 62K

Job location

Milford Mill, United States of America

Tech stack

Microsoft Windows
Data Logging
ServiceNow IT Service Management
Office365
Laptops
ServiceNow

Job description

  • Answer the CCaaS 800 Number support line to log issues and requests in ServiceNow IT Service Manager.

Requirements

  • 2 years of experience providing Tier 1 IT support services to customers.

  • 2 years of experience working with laptops running Microsoft Windows OS and Office365 suite.

  • 1 year of experience using an IT Service Manager application for logging tickets and requests.

  • Good Interpersonal skills that demonstrate the ability to communicate with customers.

  • Bachelor's Degree and 3 years of experience, Master's Degree and 1 year of experience OR 7+ years of experience in lieu of a degree.

  • Experience with using ServiceNow IT Service Management.

  • Excellent communication and interpersonal skills with the ability to collaborate effectively with customers.

  • Flexible and positive attitude with interest in learning new technical skills. Strong problem-solving skills and the ability to work in a fast-paced environment.

  • Strong understanding of IVR terminology and services.

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