IT Support Engineer

The IT Support Engineer will be responsible for working with internal users in the organization and assisting with audio-visual and IT related setups and issues., (Include but are not limited to):

• Manage technical tasks related to onboarding and offboarding of Compass users
• Attend the office full time and support end user requests
• Take responsibility for the Zoom Rooms audio-visual technology in every conference room
• Oversee and manage a wide variety of digital platforms such as JAMF, Microsoft, & Atlassian products
• Logging service desk tickets from internal employees and working with them to resolve any technical issues
• Troubleshooting and resolving IT hardware and software issues
• Collaborate on projects with cross functional teams as needed
• Support hardware and software of all end user devices
• Setting up and support end user mobile devices
• VIP support of our senior staff
• Act as Technician on Duty for important US-based conference calls
• Create high quality AV/IT Documentation resources
• Proactively create tasks to improve AV/IT systems and process
• Remain up to date with current technology trends and best practice

Do you have experience in Task prioritization?, * Excellent issue resolution ability for audio-visual conference rooms, Windows, macOS and mobile devices

• High level of understanding of Zoom and audio-visual technology
• Good understanding of corporate mobile device provision and how to solve problems, experience with Intune and JAMF
• High level of understanding and experience of Office 365 & Microsoft products
• Good working knowledge of audio-visual hardware, especially Logitech and Zoom technology
• Experience working in IT work management/ticketing systems, Jira service desk experience a plus
• Ability to prioritize workload and involvement with VIP support
• Strong analytical, project management, written and verbal communication skills
• Previous involvement with on-boarding / off-boarding of employees
• Proficient dealing with digital security threats
• Exceptional problem-solving skills in high pressure situations
• Completely self-sufficient and able to work with minimal supervision & support
• Ability to operate independently and in cross-functional teams under uncertainty in an entrepreneurial and rapid growth-oriented
• Experience working in an ITIL environment, including request, incident and change management processes
• Strong alignment with core company mission and values

Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to accelerating patient access to evidence-based innovation in mental health. The Company is headquartered in London, UK, with offices in New York City in the US. We focus on developing novel treatments that have the potential to improve the lives of those who are suffering with mental health conditions and who are not helped by current treatments. We are pioneering a new paradigm for treating mental health conditions focused on rapid and durable responses through the development of our investigational COMP360 synthetic psilocybin treatment, potentially a first in class treatment. COMP360 has Breakthrough Therapy designation from the US Food and Drug Administration (FDA) and has received Innovative Licensing and Access Pathway (ILAP) designation in the UK for treatment-resistant depression (TRD) due to the pressing unmet need in this area. We are currently in phase 3 for TRD, have completed phase 2 studies for both post-traumatic stress disorder (PTSD) and anorexia nervosa and are planning a further late-stage study in PTSD. We envision a world where mental health means not just the absence of illness but the ability to thrive. - Compass Pathways.