Technical Service Engineer

Lead and coordinate technical service and product development activities in close partnership with Sales by managing customer technical cases, prioritizing and executing work orders, and providing technical support that enables effective customer solutions, reduces repeat quality issues, and supports new product commercialization and revenue growth, while aligning technical execution with customer needs and commercial objectives owned by the sales team.

Scope of Technical Responsibility (this role is a Level 2)

This applies to all technical service staff.

• Case Management: Own customer technical cases end to end, ensuring timely resolution, clear communication, and measurable reduction in repeat quality issues.
• Work Order Management: Direct and prioritize work orders to support product development, trials, and corrective actions, aligning resources to customer and business priorities.
• Sales Support: Partner with Sales to provide technical expertise that enables opportunity conversion, supports new product launches, and drives sustainable revenue growth.

Level 1 Expectations:

• Focused on execution
• Supports internal and external quality complaints, including root cause and corrective action, under guidance
• Executes work orders following established processes
• Able to learn and follow Techmer PM quality management procedures
• Participates in company initiatives, meetings, and safety programs as required
• Participates in outside training and/or webinars to further develop technical knowledge
• Able to understand analytical testing results

Level 2 Expectations:

• All level 1 expectations
• Provides technical input into customer meetings
• Makes basic technical recommendations on material release with approval
• Provides formulation recommendations and basic technical decisions under defined guidelines
• Makes independent material, formulation, and process decisions
• Analytical knowledge and data interpretation skills to lead customer complaints, Safety Management
• Complies with and enforces all company safety procedures and completes all safety training as required
• Identifies and cultivates opportunities to improve working area conditions
• Reports on all safety related incidents

Work Order Management

• Acts as the main point of contact for assigned work orders for the company
• Own technical execution of new product developments through commercialization
• Monitors and drives assigned work orders to on-time completion
• Notifies management of roadblocks to completing work and assist in removing roadblocks as needed
• 100% notification of late work orders to the work requestor prior to work order being late
• Turns in raw material code paperwork and assist in raw material code generation
• Enters formulations into ERP system based on work order, customer, and property requirements
• Enters quality tests and parameters into ERP system based on formula, product, and customer requirements
• Researches new raw materials and takes part in vendor discussions for either off-sets of current materials or new raw materials
• Support pricing and margin objectives through formulation and material selection decisions
• Generates costings upon request and with new developments and sends to internal requestors
• Develops go-to product lists for product recommendations for various use cases
• Participates in Kaizen events to optimize process, reduce and eliminate non-conformance and rework and reduce manufacturing costs.

Case Management

• Own assigned customer cases through closure, including customer communication
• Coordinate internal product quality cases with relevant teams through root cause analysis & corrective actions
• Drive reduction of repeat claims (0 repeats) for assigned products and customers
• Coordinate with QA, review of customer cases for trend identification and correction

Sales Support

• Partner with Sales to support customer trials, approvals, and launch timelines
• Support new business development and sales growth through technical expertise, new product launches, and customer conversions
• Support in creating marketing literature and exhibits as requested
• Leads and participates in customer technical discussions
• Provide technical input that supports margin improvement and cost optimization

Do you have experience in Manufacturing company experience?, * Experience in Excel, Word & PowerPoint

• Experience in Salesforce would be preferred
• Great oral and written communication skills
• Knowledge of plastic testing analytical test methods
• Knowledge of plastic extrusion & customer processes (molding/film/fiber etc.)
• Ability to learn, apply, and expand technical knowledge in product development
• Ability to interpret and explain analytical and testing data
• Complete training and professional development as determined by management, * Degree in chemistry, polymer science, engineering, or related field preferred.
• Five + years of experience in plastics industry (or related) processes needed.
• Ability to manage multiple priorities while meeting deadlines.
• Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of employment visas at this time.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Dental insurance
• Relocation assistance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance