Computer Technician / Trainer

Some of your time will be spent in our repair room diagnosing and repairing Windows and Apple computers (Linux knowledge is a bonus!). The other part of your time will be spent working directly with clients in our "Tech Bar" setting, helping them with everything from learning how to text photos and organize their smartphone to resetting passwords, renewing passports online, navigating websites, setting up new devices, and solving the everyday technology frustrations that impact their lives.

Do you have a valid Driver's License license?, Do you have experience in User training (technical support)?, * Genuinely enjoy helping people and making their lives easier

• Are patient, especially with people who may be confused, frustrated, or not tech-savvy
• Can explain technical concepts in simple, easy-to-understand language
• Enjoy both hands-on technical work and face-to-face client interaction
• Have a great attitude, sense of humor, and "bring the magic" mentality
• Are sharp, capable, and have a "figure it out" mindset
• Pay attention to details and take pride in doing things correctly
• Are comfortable asking questions but don't need constant direction
• Are honest, reliable, and follow through on what you say you'll do
• Can follow instructions and be part of a team that supports each other

Technical skills and experience:

• Ability to diagnose and repair software and hardware problems with Windows and Apple desktops, laptops, and all-in-ones, including hard drive replacements/clones, screen replacements, batteries, Wi-Fi cards, internal speakers, power supplies, GPUs, software & OS issues, etc.
• Virus and malware removal
• Computer tune-ups and performance optimization
• Ability to build computers
• Knowledge of Outlook, Mac Mail, Thunderbird, and other email platforms
• Strong general technology knowledge across computers, smartphones, tablets, printers, email, cloud services, and consumer technology
• Familiarity with Windows Server environments & Linux is a bonus, but not required.

Important: While strong technical skills are required for this role, what really sets someone apart here is how they treat people. Many of our clients come to us feeling frustrated, overwhelmed, or intimidated by technology. We can teach processes and procedures. Kindness, patience, and great communication are much harder to teach. That said, this role is for experienced computer techs, not novices.

Requirements:

• Nevada County resident
• Clean background (we check state & federal)
• Valid California driver's license (some on-site work may be required)
• Reliable transportation
• Detail-oriented and dependable
• Able to show up clear-headed and ready to work every day

READ CAREFULLY!

If you feel you would be a good fit, please submit your resume WITH a cover letter explaining why you specifically may be a strong fit for this role.

This position requires excellent communication skills and attention to detail, and we are often more interested in your cover letter than your resume. If we end up hiring you and you included a cover letter as requested, your starting pay will be $1 higher!

Pulled from the full job description

• Paid time off

We are a small, well-loved technology support company based in Grass Valley (Voted Best Of 11 years straight!). We help people who feel overwhelmed or left behind by technology, and a large portion of our clients are seniors. Our goal is simple: be patient, be kind, and take care of people the right way.