Senior Infrastructure Support Technician

Assist the Infrastructure team with internal and client projects

• Investigate and resolve system and escalated support issues in a timely and effective manner

• Document all contact activity, including troubleshooting steps and problem resolution, in the ProCirrus internal ticketing system.

• Maintain familiarity with industry protocols, best practices and operate at the highest levels of ethics and professionalism

• Ability to communicate effectively, professionally and PATIENTLY with technical personnel as well as with customers who have limited computer background

• Create knowledge base articles for all issues not already documented to reduce troubleshooting and research time for future calls

• Be flexible in a constantly changing work environment and work flexible hours when necessary to achieve company and individual goals

• Meet or exceed performance expectations per joint performance plan.

• Perform other related support and service tasks as requested.

Expertise with Microsoft AD and Group Policy

• Expertise with PowerShell and Advanced Scripting

• Expertise with Windows Server (2016, 2019, 2022)

• Expertise with Server\Client Software installations and application troubleshooting

• Experience with Hyper-V & Citrix XenServer

• Experience with Citrix Storefront, Netscaler and XenApp

• Working knowledge of Wireshark /WinDBG / ProcMon to diagnose issues with unsupported applications

• Ability to work independently with a proven track record of exceptional time management and initiative

• Ability to quickly learn new applications/systems

• Ability to leverage operating systems metrics to troubleshoot performance issues

EDUCATION AND/OR EXPERIENCE:

• 2-year Associates' degree in Computer Science or Computer Engineering or equivalent experience

• 5+ years of experience in technological field

Job Type: Full-time, * PowerShell and Advanced Scripting: 3 years (Required)

• Expertise with Windows server 2016, 2019, 2022: 3 years (Required)
• Hyper-V & Citrix XenServer: 3 years (Required)

$100,000 - $140,000 a year 401(k), Health insurance, Paid time off, Vision insurance, Dental insurance, Flexible schedule Full-time 701 NE 136th Avenue, Vancouver, WA 98684, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

ProCirrus Technologies is a customer service company that excels at technology. Our relentless focus on end user satisfaction makes our support technicians unique in the industry and absolutely critical to our success. The Infrastructure support team deals with a variety of challenging issues including escalated end-user support tasks and general infrastructure and network management. The broad scope of our unique clients requires bright and engaging associates to maximize our client satisfaction. This is not a position for script followers - it's for problem solvers.