HVAC Field Service Supervisor

We're currently seeking a dedicated and results-driven HVAC Service Manager to oversee our service operations and ensure exceptional experiences for our clients. If you're someone who excels in leadership, champions operational excellence, and wants to make a meaningful impact, we'd love to hear from you., Responsible for leading and supporting field and office operations to ensure high-quality service delivery, customer satisfaction, and team development. This role balances technical expertise with supervisory responsibilities and strategic oversight, contributing to operational excellence and business growth., * Lead and guide staff to understand customer needs and market dynamics, facilitating effective sales strategies and responses to cancellations and salvage plans.

• Split time evenly between office-based supervisory responsibilities and field-based technical duties.
• Perform office tasks including, but not limited to, providing service quotes, approving job-related tasks, and interacting with internal and external stakeholders both verbally and electronically.
• Promptly address customer complaints, ensuring resolutions that foster long-term relationships and satisfaction.
• Respond swiftly to customer trouble calls, resolving issues efficiently to reinforce confidence and service reliability.
• Delegate tasks and organize workflows, audit staff performance, and recommend personnel actions such as hiring, promotions, or training.
• Motivate and train staff to enhance skill development, professionalism, and overall service quality.
• Conduct regular status meetings, compile operational insights, and make recommendations for service improvements.
• Support sales objectives by generating leads, promoting new business opportunities, and maintaining current pricing knowledge.
• Manage material procurement processes, ensuring timely requisitions and coordination with sales and field operations.
• Supervise personnel effectively, addressing performance, training, and disciplinary matters in accordance with company policies.
• Foster a collaborative and positive work environment, balancing team and individual responsibilities.
• Identify and resolve operational challenges, pursue continuous improvement initiatives, and support quality assurance efforts.
• Demonstrate integrity, professionalism, and adherence to organizational values and policies in all interactions.
• Perform other job responsibilities as assigned.

Do you have experience in Employee relationship building?, Do you have a High school diploma or GED?, * High school diploma or equivalent required; additional relevant certifications or industry-related degrees preferred.

• Minimum of 5 years of industry experience in roles with increasing responsibility.
• Prior experience leading a team of field technicians strongly preferred.
• Solid understanding of mechanical systems with the ability to identify and propose cost-effective solutions.
• Strong verbal and written communication skills; ability to interact effectively with diverse stakeholders.
• Proficient in data analysis, problem-solving, and decision-making in dynamic environments.
• Familiarity with inventory and scheduling software, as well as standard office applications (e.g., Excel, Word).
• Proven ability to motivate, train, and lead teams toward shared goals, fostering a culture of accountability and excellence.
• Commitment to customer satisfaction and responsiveness.
• Ability to manage multiple priorities and thrive in a fast-paced, evolving work environment.

Physical Demands: Work is performed in both office and field environments.

• Regularly required to stand, sit, talk, hear, type, and operate office equipment including computers, printers, and calculators.
• Must be capable of lifting and/or moving up to forty (40) pounds.
• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.
• Ability to distinguish colors and perform repetitive fine motor tasks frequently.
• Must be able to navigate uneven surfaces and climb ladders.
• May be exposed to temperature fluctuations and confined spaces.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance, Here's what you can expect when you join our team:
• Medical, Dental & Vision Coverage - Your health matters to us, and we offer comprehensive plans to keep you and your family covered.
• Company-Paid Health Plan (Employee-Only) - We fully cover the cost of an HDHP option for employees who prefer this plan structure.
• Employer-Paid Short-Term & Long-Term Disability Insurance - Income protection when you need it most.
• Employer-Paid Life Insurance - Peace of mind for you and your loved ones.
• 401(k) with Company Match - We help you plan for the future with a solid retirement plan and employer contributions.
• Generous PTO - We believe in taking time to recharge. Enjoy vacation days, paid holidays, and personal time off.
• Paid Day Off for Your Birthday - Celebrate your day, on us.
• Growth Opportunities - Your path doesn't stop here. We promote from within and support your development every step of the way.
• Team Events & Gatherings - From barbecues to holiday parties, we value time spent building relationships beyond the desk.
• Office Culture That Respects You - Work in an environment that values your voice, respects your time, and supports your success.

At The Tustin Group, we foster relationships by keeping people informed-because transparency builds teamwork, and teamwork builds trust. And trust is one of our core values.