Help Desk Technician

As our Help Desk Technician I, you'll serve as the first point of contact for internal IT support across SABRE. You'll help employees stay productive by troubleshooting issues, setting up equipment, managing user access, and supporting day-to-day technology needs., * Serve as Tier 1 support for all employees across locations

• Troubleshoot hardware, software, and connectivity issues (in-person, phone, email, remote)
• Escalate complex issues to the IT Team as needed

Account & Access Management

• Create and manage user accounts, passwords, and permissions (Microsoft 365 / Active Directory)
• Support onboarding and offboarding processes including system access and equipment setup

Hardware & Equipment Setup

• Configure and deploy laptops, workstations, monitors, and mobile devices
• Maintain inventory and track company IT assets
• Assist with hardware replacement and equipment lifecycle management

Systems & Application Support

• Support common business tools (Microsoft 365, Salesforce, etc.)
• Assist with phone system troubleshooting (RingCentral)
• Perform software installs, updates, and basic configuration

Documentation & Process Support

• Log all support requests and resolutions in the ticketing system
• Maintain IT documentation and knowledge base resources

General IT Support

• Assist with basic network troubleshooting (Wi-Fi, VPN connectivity)
• Support conference room AV and internal systems
• Identify and escalate potential security or phishing concerns, * You Make a Daily Impact: Your work directly enables employees across the business to stay productive and successful.
• You'll Be Recognized for Your Work: We don't just fix problems - we recognize the people behind the solutions.
• You'll Build Real Technical Experience: Hands-on exposure across systems, hardware, and business applications.
• You'll Grow Your Skill Set Quickly: This is a learning-focused role with opportunity to expand into more advanced IT work.
• You'll Join a Team That Has Your Back: Supportive, collaborative, and committed to each other's success.

Ready to Support with Purpose?

Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a High school diploma or GED?, Are you a driven, service-focused problem solver who enjoys helping others navigate technology and keep operations running smoothly? Join a team whose mission goes beyond IT support - it's about enabling people to work confidently, efficiently, and without interruption., This role is hands-on, fast-paced, and highly collaborative - ideal for someone who enjoys solving problems, learning new systems, and making a direct impact on the employee experience., * High school diploma or equivalent (Associate's in IT preferred)

• Basic knowledge of Windows 10/11 and Microsoft 365
• Familiarity with user account management (Active Directory concepts)
• Strong troubleshooting and problem-solving skills
• Excellent communication - able to explain tech issues clearly to non-technical users
• Customer-service mindset with patience and professionalism
• Ability to lift/move equipment (up to 50 lbs)
• Valid driver's license (occasional local travel may be required)

Nice-to-Have

• CompTIA A+ (or working toward it)
• Experience with ticketing systems (ServiceNow, Jira, Freshdesk, etc.)
• Exposure to endpoint management tools (Intune, Datto RMM, etc.)
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
• Prior customer service or IT support experience, * Do you have at least 1 year of hands-on experience providing IT support (help desk, technical support, or similar)?
• Have you worked with Microsoft 365 and user account management tools (such as Active Directory or Entra ID)?
• Do you have experience setting up and troubleshooting laptops, desktops, and related equipment for end users?
• Are you able to work on-site full-time in Fenton, MO for this position?
• Are you comfortable supporting non-technical users and explaining technical issues in a clear, professional manner?
• Are you able to lift and move IT equipment (up to 50 lbs) and travel occasionally between local company locations?

License/Certification:

• Drivers License (Preferred)

Pulled from the full job description

• Referral program

• Professional development assistance

• 401(k)

• Health insurance

• Retirement plan

• 401(k) matching

• Paid time off, $52,000 annually 40 hours per week | Full-time, on-site role Fenton, MO (747 Sun Park Drive) Comprehensive benefits package including medical, dental, vision, PTO, 401(k), wellness initiatives, and mental health support, * 401(k)

• 401(k) matching

• Dental insurance

• Employee assistance program

• Employee discount

• Health insurance

• Life insurance

• Paid time off

• Professional development assistance

• Referral program

• Retirement plan

• Vision insurance

At SABRE, we're on a mission to help people Make It Safe®, giving millions around the world the confidence to move forward - unafraid, unstoppable, and fully prepared. Our brand was built on protecting people, not just selling products - a purpose that has guided us for nearly 50 years. Still family-owned today, we proudly design and manufacture trusted, made-in-the-USA personal safety products. Everything we do is backed by in-house testing, a commitment to quality, and a passion for education and safety for everyday people. Our Core Values At SABRE, we live these values in everything we do - from the products we build to the people we hire: * Proud & Passionate: We love what we do and it shows * Prepared & Engaged: We show up ready, focused, and committed * Empowered: We give people the confidence to stay safe and our team the power to thrive * Go the Extra Mile: We push further, deliver better, and never settle when it comes to safety If these values speak to you, you'll feel right at home here.