Banking Support Analyst

We are seeking an experienced Business Support Analyst to join a dynamic Private Bank Operations team. In this role, you will support Treasury Services implementations for Private Bank clients, ensuring a seamless client experience while maintaining operational excellence and risk controls. This position is ideal for a banking professional who thrives in a fast-paced environment, enjoys process improvement initiatives, and is committed to delivering exceptional customer service., * Facilitate Treasury Services implementation requests in a high-volume, deadline-driven environment.

• Ensure timely, accurate, and complete processing of client requests.
• Deliver exceptional customer service by proactively addressing client concerns and inquiries.
• Collaborate with internal business partners and cross-functional teams to support operational success.
• Identify opportunities to improve customer experience and operational processes, driving solutions through completion.
• Apply and enforce risk mitigation controls and operational procedures.
• Escalate exceptions, issues, and risks to leadership as appropriate.
• Produce high-quality work while maintaining accuracy and attention to detail.
• Support quality management activities and perform additional duties as assigned.

Do you have experience in Word embeddings?, * Minimum of 5 years of banking experience in operations, treasury services, client support, or customer service environments.

• Strong ability to communicate effectively with business partners and stakeholders.
• Proven ability to prioritize workloads and meet critical service level agreements (SLAs).
• Experience implementing process improvements and supporting organizational change initiatives.
• Ability to manage multiple priorities with efficiency and accuracy.
• Strong data entry and administrative skills.
• Exceptional attention to detail and organizational abilities.
• Customer-focused mindset with excellent service skills.
• Advanced proficiency with Microsoft Office applications, including:
• Outlook
• Excel
• Word
• PowerPoint

Preferred Skills

• Experience supporting Treasury Services or Private Banking operations.
• Strong problem-solving and analytical abilities.
• Ability to work independently while contributing to a collaborative team environment.
• Experience working within regulated banking environments and adhering to compliance requirements.

What You'll Bring

• A positive, proactive attitude and commitment to service excellence.
• Strong ownership and accountability for results.
• A continuous improvement mindset with a focus on operational efficiency.
• The ability to thrive in a collaborative, fast-paced environment.

Pulled from the full job description

• 401(k) matching, * Comprehensive benefits available to full-time employees after 90 days of employment.
• 401(k) with company match available after one year of service.
• Opportunity to work with a high-performing banking operations team focused on delivering exceptional client experiences.

Apply today to join a team dedicated to operational excellence, innovation, and superior client service - Reagan

INDJP

Pay: $22.00 - $24.00 per hour