IT Help Desk Analyst
Atlantis IT Consulting Group LLC
Conyers, United States of America
2 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English, Spanish Experience level
Intermediate Compensation
$ 42KJob location
Conyers, United States of America
Tech stack
Microsoft Windows
Microsoft Active Directory
Software Applications
Microsoft Outlook
System Configuration
Microsoft Office
Computer Equipment
Information Technology
Requirements
Do you have experience in Windows?, * Vocational/Technical Degree in Computer Applications, Computer Technology, or a closely related field from an accredited college.
- Minimum 2 years of experience as a Help Desk Technician.
- Hands-on experience troubleshooting and resolving issues with:
- Microsoft Outlook
- Microsoft Office Suite
- Windows 7 & Windows 10
- Active Directory
- Minimum 2 years of experience monitoring ticket queues, assigning tickets to appropriate support staff, and escalating tickets that exceed SLA requirements.
- Minimum 2 years of experience installing, configuring, and performing minor repairs on computer hardware, software, and peripheral equipment.
- Minimum 2 years of experience responding to user inquiries and troubleshooting computer software and hardware issues.
- Bilingual (English/Spanish) - Required.
- Minimum 2 years of IT Help Desk Call Center experience., * Help desk: 2 years (Required)
- Call center: 2 years (Required)
Language:
- Spanish (Required)