Technology Support Specialist

The City of Hermiston is seeking a detail-oriented Technology Support Specialist who is highly accurate in their work and has a strong ability to follow through with assigned tasks. This entry-level role provides day-to-day technical support and assists with IT projects for the City and partner agencies.

The position follows established procedures and works under the guidance of senior IT staff. Responsibilities include supporting internal and external customers, responding to Help Desk tickets, performing basic troubleshooting and setup tasks, documenting work performed, and escalating issues when needed. The role supports system users with computer hardware, software, and common business applications., * Respond to Help Desk tickets and calls, triage issues, and document work.

• Provide basic troubleshooting and onsite/remote support for computers, printers, peripherals, and mobile devices.
• Install, configure, and deploy PCs, laptops, and standard applications.
• Support Microsoft 365 and user account changes, including MFA and access updates.
• Assist with onboarding/offboarding and routine account maintenance.
• Perform basic endpoint checks and escalate issues when needed.
• Support senior IT staff with assigned tasks and travel to off-site locations as required.
• This is not a remote position. This role includes onsite support and local travel to multiple sites.

Do you have experience in Mobile devices?, The ideal candidate is highly organized, detail-driven, and has some experience in technical IT work. They bring strong analytical and troubleshooting skills, a high level of accuracy, and the ability to manage multiple support requests in a fast-paced environment. They are comfortable working with automated systems and technical tools, communicating clearly with internal and external customers, and proactively identifying issues or needed corrections. Experience in municipal or public-sector technology support is a strong plus.

Incumbents must have a proven background showing good work ethic, punctuality, reliable attendance and must work effectively with people of different backgrounds, abilities, opinions and perceptions.

Pulled from the full job description

• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Employee assistance program, * Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance