IT Support Specialist I

Zeeco, Inc
Hershey, United States of America
1 month ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior

Job location

Hershey, United States of America

Tech stack

Issue Tracking Systems
Microsoft Office
Remote Access Technology
Autodesk Autocad

Job description

Provides Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins. Gathers information for unresolved issues and escalates them to specialized groups. Job Duties:

  • Act as primary customer contact for incoming technical issues
  • Gather required information and log into ticketing system
  • Implement known solutions from Helpdesk Support Center
  • Processes common workflows
  • Escalate incidents beyond tier 1 support

Requirements

Education: A+ Certification Preferred

  • Experience: 1+ years of relevant experience
  • Familiarity with Autodesk products is a plus
  • Required Skills: Technology Savvy, Keyboarding, Troubleshooting, Customer Service
  • Recommended Skills: Microsoft Office Proficiency, Naturally Organized

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