End User & Desktop Lead

Agile Tech Labs
Bartlett, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Bartlett, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Desktop Computing
Identity and Access Management
System Center Configuration Manager
Microsoft InTune
User Accounts

Job description

  • Lead and support the desktop support team
  • Manage daily desktop support operations
  • Handle user accounts, access control, Active Directory, GPOs, and IAM tasks
  • Manage Windows laptops and desktops (Windows 10/11 and Windows XP)
  • Oversee device deployment, patching, updates, and security
  • Use SCCM/MECM and Intune for endpoint management
  • Troubleshoot and resolve complex Tier-3 technical issues
  • Maintain and secure legacy Windows XP systems
  • Help plan migration from old systems to newer hardware/software

Requirements

  • 5+ years of desktop support or endpoint engineering experience

  • 2+ years of team lead or management experience

  • Strong experience with:

  • Active Directory

  • GPOs and IAM

  • Windows 10/11 and Windows XP/7

  • SCCM/MECM

  • Intune

  • Endpoint deployment and patching

Preferred Skills

  • Security hardening
  • Device lifecycle management
  • Migration projects
  • Advanced troubleshooting skills

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