2nd Line Engineer

We're hiring a 2nd Line IT Support Engineer to provide advanced support within a fast-paced service desk environment.

You'll be responsible for resolving escalated technical issues across infrastructure, networks, and Microsoft cloud technologies, ensuring excellent service delivery and customer satisfaction.

What You'll Be Doing

• Handling escalated incidents from 1st Line support teams
• Troubleshooting issues across servers, networks, and user environments
• Supporting Microsoft 365, Exchange, and cloud platforms
• Working with 3rd Line teams to resolve complex technical problems
• Updating tickets, documentation, and knowledge bases
• Supporting and mentoring junior support staff

Do you have experience in Mentoring?, * Experience in a 2nd Line or Service Desk role

• Strong troubleshooting skills across IT infrastructure
• Knowledge of Microsoft 365 and cloud platforms (Azure)
• Understanding of networking, security, and desktop support
• Strong communication and customer service skills

Nice to Have

• Azure certifications (AZ-104, AZ-500, etc.)
• Virtualisation or backup experience
• Exposure to networking technologies (routing/switching)

Pay: £35,000.00-£40,000.00 per year