Transactional Officer

You will work as part of Riverside's Responsive Repairs team within the Home Response service, providing high-quality administrative and data support to enable effective service delivery and informed decision-making

You will play a key role in ensuring performance information is accurately collected, maintained, monitored, and reported, supporting service improvement, compliance, and audit readiness, We're now looking for a Transactional Officer to join our team in Widnes to support by carrying out quality invoicing of either day-to-day repair and Void works for residential Group properties, ensuring all works are delivered to the required standards.

The role supports service delivery through effective data handling, reporting, audit support, and continuous improvement activity.

The postholder will be responsible for liaising with customers, colleagues, and external contractors to ensure property repair and maintenance works are efficiently planned, monitored, and completed in line with service standards.

The role will be office-based in Carlisle and will involve regular contact with customers via telephone and digital systems.

Role Responsibilities

• Ensure all Invoicing is completed within set parameters using Nat Fed 6.2 Schedule of rates.
• Assess all works completed to ensure full income recovery is regained on completion of invoicing using Nat Fed 6.2 Schedule of rates (Subcontractors and Direct Labour Workforces)
• Assist with quotations from subcontractors assessing works required, raising works through the correct Mcode ensuring works are coded using the correct SOR rates as per Nat Fed 6.2
• Requesting approval from Riverside Asset for works over agreed values ensuring works raised to the correct Mcode and SOR rates, ensuring all communications are logged
• Ensure internal business processes are followed in line with Evolve's policy, procedures, and statutory requirements.
• Manage internal and external stakeholders effectively, including colleagues and customers, providing advice and support, and building constructive working relationships as appropriate.
• Manage enquiries effectively, providing clear, supportive, and accurate advice or signposting as appropriate, escalating complaints and complex queries via the appropriate channels to ensure effective resolution.

Other Information

• Work flexibly to meet service delivery requirements
• Adhere to Riverside policies, procedures and values at all times
• Maintain a strong focus on customer service, compliance and data accuracy
• Undertake any other reasonable duties commensurate with the role

Do you have experience in Microsoft Office?, We are looking for someone with:

• Proficient in Microsoft Word, Excel and Outlook.
• Excellent team player who can work flexibly to meet business requirements.
• Results focused with the ability to take ownership of tasks.
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
• Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.
• The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken., * Previous experience providing general administrative support.
• Proficient in Microsoft Word, Excel, Outlook and PowerPoint.
• Excellent attention to detail with the ability to work accurately under pressure.
• Strong organisational skills with the ability to manage conflicting priorities and meet strict deadlines.
• Excellent verbal and written communication skills.
• Strong customer focus with the ability to respond effectively to a varied customer base.
• Ability to take ownership of tasks and deliver results.
• Ability to work effectively as part of a team.

Desirable

• Experience of working within a social housing or property-related environment.
• Experience of appointment scheduling or repairs administration.

Pulled from the full job description

• Company pension
• On-site parking, * Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us., We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.