IT Support Technician
Express Communication Services Ltd
Belfast, United Kingdom
1 month ago
Role details
Contract type
Temporary contract Employment type
Part-time (≤ 32 hours) Working hours
Regular working hours Languages
English Compensation
£ 34KJob location
Belfast, United Kingdom
Tech stack
Microsoft Windows
Microsoft Active Directory
Antivirus Softwares
IMac
Microsoft Outlook
Virtual Private Networks (VPN)
Windows Server
PuTTY
Transmission Control Protocol (TCP)
TeamViewer
Wireshark
Wide Area Networks
Job description
- Troubleshoot & resolve incidents associated with multiple equipment & software; provide break/ fix support, advice, and assistance to authorised users.
- VPN Connectivity and Install Anti-virus.
- Coordinate related activities (remote & onsite).
- Windows 10 Deployment, Migration, Troubleshooting.
- Outlook Configuration and troubleshooting.
- Coordinate and plan installations, de-installations, cascades, moves/ migrations, and add/changes for all EUC Equipment and Software.
- Monitor client satisfaction and Service Levels throughout the IMAC activity, following delivery at predetermined intervals and manage inventory.
- Providing IT and Desktop support as a level 1 & 2 technician.
- Understanding of LAN /WAN networks and basic troubleshooting
- Windows Server, Installation, and management.
- Active directory Understanding of TCP / IP Protocol.
- Understanding of PuTTY, Wireshark / AnyDesk, MS Teams and TeamViewer.
- This is a contract role, and you'll be requested to support on OnCall/Dispatch basis
Requirements
Do you have experience in Windows?