Technology Support Analyst

As a Technology Support Analyst you will provide support to colleagues across Lloyds Wealth through a combination of remote support and deskside support. Working closely with other members of the Technology & Change team and external suppliers to support infrastructure solutions and applications across the organisation.

This role is perfectly suited to those at the beginning of their career in IT or technology. You'll gain hands-on experience in a supportive environment, with opportunities to build your skills, grow your confidence, and develop your professional expertise . By s haring knowledge and supporting colleagues , you will contribut e to our delivery of outstanding financial advice.

At Lloyds Wealth, you'll be empowered to proactively improve our IT service by identifying opportunities and suggesting practical solutions. You'll play a key role in delivering a consistently high-quality experience for colleagues.

Responsibilities

• Device, Application & Data Management

• In person support and maintenance of Audio Visual equipment

• In person support and maintenance comms room equipment

• Collaboration & Unified Comms (Voice, Video, SharePoint, Email)

• Contribute to Service Improvements

• Active Directory/Identity & Access Management

• Provision of deskside and remote support for colleagues

• On site hardware support, including swap outs, processing returns and issuing new devices.

• Support of print and scanning service.

• Technology change, including post change testing and support.

• Ensuring support SLA's are met and delivering an excellent colleague satisfaction score., We know how important it is to be able to achieve a balance. We want to support your lifestyle as well as meeting our business needs, so will always aim to be flexible. As well as traditional working patterns, we have colleagues who work informal flexible hours, reduced working hours, and have job-sharing arrangements. Many colleagues work from home, or in a hybrid way.

Ready to restart your career?

We warmly welcome applications from those returning to work after a period of leave, providing appropriate support and training where required.

You belong here:

We embrace individuality and diversity of identity, experience, and thought. We actively strive for inclusive behaviours and actions, making appropriate adjustments for disabilities, health conditions and neurodiversities. We ensure equal opportunities for all and transparently report on gender pay to promote fairness.

We operate under the Senior Managers and Certification Regime as a solo-regulated firm and if this role is classed as a Certified Role under that regime you will be subject to enhanced vetting and will have a number of additional conduct and regulatory duties to adhere to, as well as certifying at least annually that you are fit and proper to perform this role.

Do you have experience in Windows?, To be successful in this role you will:

• Have experience of providing IT support, both remotely and deskside.

• Demonstrate strong interpersonal skills to ensure a high-quality service and resolve colleague issues in a timely manner .

• Have an understanding of IT Service Desk processes and procedures, including experience of using a service management toolset.

• Have a passion for technology, supported by practical or extracurricular experience.

• Be knowledgeable of MS Windows and how to access and change settings.

• Have demonstrable experience of supporting and using collaboration tools (Voice, Video, SharePoint, Email) and also the MS365 Product Suite (Previously Office 365 - Including but not limited to MS Teams, Exchange Online, SharePoint Online, OneDrive for Business)

• Demonstrate sound written and verbal communication skills and the ability to communicate technical information to colleagues at all levels regardless of their technical knowledge

• Have a desire to learn and expand your knowledge as well as sharing your knowledge with colleagues, contributing to their development.

Pulled from the full job description

• Financial planning services
• Annual leave
• Sabbatical
• Gym membership
• Life insurance
• Company pension
• Private medical insurance, * Generous Holiday Entitlement: 30 days of annual leave plus bank holidays, with the option to buy or sell 5 days.
• Health & Wellbeing: Company-paid Private Medical Insurance, Life Insurance, and Health Screening.
• Company Pension Contribution: A matched pension contribution of up to 15% of your base pay.
• Cash Allowance: Flexible allowance to spend on additional benefits personal to you, including: dental cover, paid sabbatical leave, gym membership, menopause support.
• Bonus Opportunity: Dependent on individual/company performance (eligible after 3 months' service)
• Financial Advice : Access to free financial advice to help secure your financial future.