Application Production Support Analyst I

Support the execution of application production support activities with a focus on the functional and technical features of assigned BBH applications. Work as part of a team to help maintain application performance, stability, and availability. Assist in incident resolution, monitoring, and routine support tasks under the guidance of senior team members.

Contribute to troubleshooting efforts, documentation updates, and basic root cause analysis. Learn and develop technical and business knowledge of supported applications. Collaborate with team members and technical specialists to resolve production issues and meet business needs.

PRINCIPAL RESPONSIBILITIES:

Incident Management

· Assist in the triage and resolution of application incidents under supervision.

· Support incident management processes, including updating tickets and communicating status as needed.

· Escalate issues to senior team members when appropriate.

· Respond to basic business inquiries related to supported applications, with guidance as needed.

Systems Health / Performance Monitoring

· Perform routine monitoring of application systems using established procedures.

· Identify and report abnormalities or issues to senior team members.

· Follow daily operational checklists and support tasks to ensure system stability.

Problem Management

· Support root cause analysis efforts by gathering information and documenting findings.

· Ensure incidents and recurring issues are properly logged and tracked in central repository (e.g., ServiceNow).

· Assist in maintaining documentation for known issues and solutions.

Event/Crisis Support

· Participate in event or incident calls as a supporting team member.

· Assist with troubleshooting activities during outages or service disruptions.

· Provide updates to team members on assigned tasks and progress.

· BA/BS degree in Computer Science, Information Systems, Business, or related field (or equivalent experience)

· 2-5 years of relevant experience (internships or entry-level IT/support experience acceptable)

· Strong attention to detail and willingness to learn in a fast-paced environment

· Foundational technical understanding of application support concepts (incident and problem management, monitoring, escalation, etc.)

· Familiarity with Microsoft Office applications

· Good communication and teamwork skills

· Ability to follow documented procedures and escalate appropriately

Preferred (not required):

· Exposure to financial services or enterprise applications

· Familiarity with IT Service Management platforms such as ServiceNow

· Familiarity with observation and monitoring tools like Splunk

· Basic understanding of ITIL concepts

Jersey City: $80,000 - $95,000 salary + annual performance bonus

BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck-providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.

At BBH, Partnership is more than a form of ownership-it's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career., Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us. We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development-so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice-creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often-pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.