Strategic Account Support Specialist

The Strategic Account Support Specialist will serve as the primary liaison between Dover FS and its strategic accounts., * Processing and managing equipment orders

• Communicating order status and resolving customer inquiries
• Generating customized quotes and reports
• Handling claims, RMAs, and disputes
• Supporting logistics and e-commerce issues
• Validating equipment order forms and coordinating projects
• Performing root cause analysis using tools like 5 Whys, Ishikawa, and Pareto

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Must Haves

• Strong attention to detail
• Organizational and time management skills
• Accountability and problem-solving mindset
• Experience in customer service, account management, or sales support
• Ability to manage multiple priorities and meet deadlines
• Excellent verbal and written communication skills
• Proficiency in CRM systems and Microsoft Office Suite
• Ability to work independently and in virtual/hybrid environments
• Bachelor's degree in business administration, project management, or related field Plusses
• Bilingual
• Experience with strategic accounts or subscription-based services
• Familiarity with ERP systems and e-commerce platforms