IT Technician I

An IT Technician is responsible for providing first level support to Altasciences' users in their usage of the tools provided by the Altasciences IT department such as computers, telephones, software, laptops, mobile phones, etc. The IT Technician responds to and tracks user requests and solutions via an automated Helpdesk System., * The computer technician provides accurate and creative solutions to user problems.

• Enhance and develop quality support methods and communication skills through coaching and feedback.
• Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
• Research, resolve, and respond to questions received via phone calls and emails in a timely manner .
• Participate in team projects that enhance the quality or efficiency of help desk service.
• Through the Helpdesk ticketing system, log calls and document the issue, all user communication, and the solution of the incident.
• Identify recurrent problems and help users to resolve them.
• Troubleshoot problems encountered by staff members, user accounts , email, and user profiles creation / management.
• Prepare computers, following the procedure in place for delivery to employees, loading them with the appropriate software and operating system.
• Suggest improvements and upgrades to hardware and software.

Do you have experience in Communication skills?, * College degree in an IT-related program

• 1-3 years of related experience
• CompTIA A+ certification
• Basic to Intermediate knowledge in the configuration, installation , and troubleshooting of Windows 10 /11 and Cisco Phone Equipment.
• Basic to Intermediate knowledge of PC and laptop hardware.
• Basic to intermediate knowledge in mobile smartphones, iPhone, Android.
• Basic to Intermediate knowledge in Microsoft Office, printer management, DHCP, DNS, TCP/IP, Active Directory, Remote Desktop Services, AirWatch Mobile Device Management, Windows Deployment Services WDS, Antivirus software, and VPN technology.

What We Offer

The pay range estimated for this position is $22.00 - $28.00 per hour. Please note that hourly rates/salaries vary within the range based on factors including, but not limited to, prior relevant experience, skills, education, certification, location as well as internal equity and market data.

Pulled from the full job description

• Referral program
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Bereavement leave
• Paid holidays, Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work.

Altasciences' Benefits Package Includes:

• Health/Dental/Vision Insurance Plans
• 401(k)/RRSP with Employer Match
• Paid Vacation and Holidays
• Paid Sick and Bereavement Leave
• Employee Assistance & Telehealth Programs
• Telework when applicable.

Altasciences' Incentive Programs Include:

• Training & Development Programs
• Employee Referral Bonus Program