Executive Principal, Infrastructure Operations

The Executive Principal ensures infrastructure services are reliable, secure, compliant, and cost-effective, while providing the operational foundation required for business continuity and growth. You will have Executive Accountability and be the single point of executive ownership for:

• Enterprise infrastructure availability, resilience, and operational stability

• End-to-end operations across all infrastructure domains

• Incident prevention, response, and service recovery

• Operational risk management, compliance, and audit readiness

• Infrastructure cost control, efficiency, and capacity planning

• Continuous improvement and modernization of run practices

Enterprise Infrastructure Operations Ownership

• Own and operate all core infrastructure services, including data center, network, cloud/ hybrid, platform, and workplace operations.

• Ensure 24x7x365 operational reliability, service continuity, and disaster recovery readiness.

• Serve as the executive escalation authority for major incidents, systemic failures, and enterprise outages.

• Define and enforce clear operational accountability across internal infrastructure teams.

Service Management & Operational Excellence

• Establish and enforce enterprise standards for IT Service Management (ITSM) including incident, problem, change, and escalation management.

• Reduce chronic incidents through root cause remediation, trend analysis, and elimination of recurring failures.

• Ensure service reporting is accurate, actionable, and aligned to executive and business expectations.

• Drive predictable service performance through disciplined run processes and operational rigor.

Infrastructure Reliability & Risk Management

• Own enterprise infrastructure availability, resiliency, and fault tolerance strategies.

• Ensure infrastructure operations meet security, compliance, audit, and regulatory requirements.

• Partner with Security and Risk functions to address operational vulnerabilities and control gaps.

• Ensure DR, backup, and recovery capabilities are tested, documented, and effective.

Vendor & Technology Oversight (Supporting Role)

• Oversee infrastructure vendors and partners as supporting contributors, not primary service owners.

• Ensure vendors integrate cleanly into internal operating models, toolsets, and processes.

• Maintain accountability for vendor performance without transferring ownership of outcomes.

• Support sourcing decisions, renewals, and performance reviews where external services are required.

Continuous Improvement & Modernization

• Drive continuous improvement across infrastructure operations through automation, tooling optimization, and process maturity.

• Partner with Architecture and Platform Engineering teams to transition new capabilities into stable run operations.

• Ensure modernization initiatives do not compromise operational stability or service reliability.

• Champion operational efficiency, simplification, and technical debt reduction.

Leadership & Organizational Alignment

• Lead and develop senior infrastructure operations leaders across domains.

• Establish clear separation and collaboration between Core (Engineering) and Core & Non-Core (Operations) functions.

• Provide executive-level transparency into service health, risk exposure, and operational priorities.

• Build confidence with Director Infrastructure and executive leadership through predictable and mature operations.

• 15+ years of senior IT infrastructure leadership experience with direct operational accountability.

• Proven leadership of large-scale, multi-domain infrastructure operations.

• Deep expertise in data center, network, cloud/hybrid platforms, workplace, and service management.

• Strong experience operating in high-availability, regulated, or mission-critical environments.

• Demonstrated ability to lead through operational complexity and organizational scale.

Preferred Qualifications

• ITIL v4 or equivalent operational framework experience.

• Strong background in hybrid infrastructure environments.

• Experience leading infrastructure operations in enterprise or global organizations.

• Financial acumen related to infrastructure cost management and optimization.

Measures of Success

• Sustained achievement of infrastructure availability and reliability targets

• Reduction in major incidents, outages, and repeat failures

• Improved service predictability and operational maturity

• Strong audit and compliance outcomes

• High executive confidence in infrastructure operations

Hyundai Autoever America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and Managed Services Provider support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis. HAEA offers a truly global and collaborative environment. Here, you'll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group. At HAEA, we understand that IT is the cornerstone of today's fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai's Global Headquarters and North American operations. If you're passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that's driving the future of automotive innovation. Website: http://www.haeaus.com What you will be doing: We are in search of an Executive Principal, Infrastructure Operations to work 5-days on-site at one of our (3) major manufacturing facilities located in either Montgomery, AL, West Point, GA, or Savannah, GA. The selected candidate will be the senior executive accountable for end-to-end enterprise infrastructure operations, including data centers, networks, cloud and hybrid platforms, workplace services, and core platform reliability. This role owns day-to-day run operations, service stability, operational risk, and continuous improvement across infrastructure domains-executed primarily through internal operations teams, with selective use of vendors as supporting parties rather than primary service owners.