Ecosystem Technical Support Specialist (Hybrid)

Department OverviewThe CommandCentral Customer Support Team is dedicated to "Solving for safer" by ensuring our technology stands resiliently behind those who protect our communities. In the moments that matter, our mission-critical platform delivers clarity and stability to first responders. We operate as a highly collaborative unit, recognizing that every system optimization we perform directly impacts human safety and operational confidence. Job Description

We are seeking an Ecosystem Technical Support Specialist to guide, teach, and support both our customers and fellow team members. In this role, you act as a critical conduit between operational environments and our core engineering divisions. You will advocate for customer needs while building comprehensive technical knowledge that elevates the capabilities of the entire team. Our workspace thrives on inclusive partnership, technical curiosity, and an environment where human ingenuity connects seamlessly with advanced software solutions., Incident Resolution & Collaboration

• Manage relationships and collaboration between Support, Product Management, and Engineering groups to troubleshoot reported incidents, system outages, and complex escalations
• Analyze data to determine the root cause of hardware, networking, or application system issues and document resolutions within internal tracking software
• Provide an exceptional customer experience during technical support calls, emails, and chat interactions to help ensure seamless system performance

Knowledge Amplification

• Create technical documentation to serve as a job aid and expand the knowledge base for other technical professionals
• Help to ensure all tiers of technical support are informed of product enhancements by working closely with development teams to share vital platform insights
• Train and mentor other innovators through both formal and informal program structures to build technical resilience across the team

• Minimum of High School Diploma or GED
• 2+ years of experience working in help desk with Software as a Service
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position, * High School Diploma or GED
• 2+ years of customer service or technical support experience
• Must be able to obtain background clearance as required by government customer
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K with Company Match
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.