Desktop Support Technician

Agile Technology Solutions Inc.
South Boston, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

South Boston, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Apple Mac Systems
Business Software
Microsoft Office
Networking Basics
TCP/IP
Wi-Fi Technology
System Availability
Information Technology
Laptops

Job description

The Level II Desktop Support Specialist provides intermediate-level technical support, troubleshooting, and maintenance for end-user computing devices, software, and basic network connectivity. This role serves as an escalation point for Level I issues and ensures high availability and performance of IT services., * Provide Technical Support: Resolve escalated hardware, software, and operating system issues (Windows/macOS) for local and remote users.

  • System Maintenance: Perform installation, configuration, and proactive maintenance of desktops, laptops, printers, and mobile devices.
  • Troubleshooting: Diagnose and resolve complex issues related to Microsoft Office 365, Active Directory, basic networking (TCP/IP, Wi-Fi), and business applications.
  • Documentation: Maintain accurate inventory records and update knowledge base articles and troubleshooting procedures.
  • Collaboration: Work with Level I staff for knowledge transfer and collaborate with Level III/System Admins on advanced infrastructure issues.

Requirements

  • Experience: 3-5 years of experience in a desktop support or help desk role.
  • Technical Skills: Proficiency in Windows 10/11, macOS, and Microsoft 365 administration.
  • Certifications (Preferred): CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.

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