Data Quality Specialist

• Accurately enters and updates information obtained from business profiles, standard business questionnaires, and other verified data sources into the BBB database.
• Makes outgoing phone calls and conducts research to verify file information.
• Supports database development by expanding the number of rated companies and gathering relevant information for profiles currently classified as NR (Not Rated).
• Processes returned mail and researches, locates, and updates accurate business address information as needed.
• Serves as a liaison between Business Relations and Operations, assisting with data-related questions, returned mail, and other data quality concerns to ensure accuracy and consistency across systems.
• Conducts research to support data-related projects aligned with departmental and BBB objectives, ensuring accurate and reliable information management.
• Conducts data audits to identify, correct, and update information, improving the overall quality of the database.
• Assists businesses by providing requested login credentials and access support.
• Assists with front desk coverage by answering incoming calls and responding to emails to ensure continuity of communication when primary coverage is unavailable.
• Other duties as assigned.

This position is a four day work week at 10 hours a day. (Monday - Thursday)

Do you have experience in Research?

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account, * 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance