MSP - Help Desk Level II LOCAL CANDIDATES ONLY

Computer Business Solutions, Inc.
Fort Lauderdale, United States of America
1 month ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
English
Compensation
$ 70K

Job location

Fort Lauderdale, United States of America

Tech stack

Microsoft Windows
DNS
Electronic Mailing
Virtual Private Networks (VPN)
Local Area Networks
Windows Server
Networking Basics
Remote Infrastructure Management
Wide Area Networks
Transport Layer Security
Sonicwall
Network Server

Job description

Frontline support for inbound customer support requests for our client base. Work to resolve technical issues that our clients face with their day-to-day operations. Implement and document known issues in customer environments. Work as a part of a full help desk team to provide our clients with the absolute best level of customer service that we can.

  • Provide remote and on-site technical assistance to users on various types of service requests; coordinate with technical staff when problems require additional analysis or assistance.
  • Document and follow-up on service tickets using Hola PSA or Similar.
  • Assist in reviewing and analyzing problems and determining solutions.

Requirements

Do you have a valid Driver's License license?, Do you have experience in Windows Server administration?, * Provide remote and on-site technical assistance to users on various types of service requests; coordinate with technical staff when problems require additional analysis or assistance.

  • Document and follow-up on service tickets using Halo PSA or similar
  • Assist in reviewing and analyzing problems and determining solutions
  • Professional level experience in being a part of a team
  • Professional level experience in Microsoft Windows Workstation Environment (IE. Windows 10, Win 11 Pro)
  • Professional level experience in Customer Service
  • Working knowledge of documentation
  • Working knowledge of Microsoft Office Applications
  • Working knowledge of Microsoft Windows Server Environment
  • (IE. Windows Server 2016, 2019, 2022)
  • Working knowledge of basic networking equipment and protocols
  • (IE. SonicWall, Unifi, DNS)
  • Basic understanding of Ticketing CRM Systems
  • Remote Management (RMM Tools Experience)
  • Basic understanding of IT Glue/IT BOOST
  • Ability to de-escalate a customer for a team member
  • Ability to determine client needs via phone/email communication
  • Expert level in basic troubleshooting

Professional knowledge of Microsoft Windows Server Environment

  • Ability to Implement / Configure / Deploy Servers
  • Ability to troubleshoot more advanced services

Professional knowledge of basic networking equipment and protocols Working knowledge of VPNs (SSL, GVC, Site-2-Site) Working knowledge of LANs/WANs Working knowledge of Unifi Controller Professional knowledge of documentation Requirements

  • Candidate must have solid multi-tasking, troubleshooting, prioritizing, and follow-up skills.
  • Respond to clients' needs in a timely, professional manner.
  • Provide guidance and technical support to current business customers.
  • Strong written and verbal communication skills.
  • Must have own vehicle with valid Driver's License.

Benefits & conditions

Pulled from the full job description

  • Health insurance
  • 401(k) matching
  • Paid time off
  • Paid holidays, * Office Position On Site (No Remote)
  • Occasional Weekend Support (On Call Rotation)

Compensation & Benefits

  • Competitive salary (based on experience)
  • Health insurance
  • Paid time off and holidays
  • Professional development and certification support
  • 401(k) with company match (if applicable)

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