IT Project Coordinator

The Associate in the MIS department is responsible for the health, security, and performance of the organization's digital infrastructure. This role ensures 24/7 operational continuity by managing data communications, ERP systems, and critical backups. A primary focus is the proactive monitoring of core systems to resolve hardware, software, and network issues before they impact department productivity., * Infrastructure & Networking: Support and maintain data communications networks (LAN/WAN) and provide comprehensive maintenance for all IT equipment.

• ERP System Management: Act as the technical lead for the Enterprise Resource Planning (ERP) system, ensuring data integrity and application availability.
• 24/7 Operations Support: Provide around-the-clock technical oversight to maintain "always-on" business applications and services.
• Data Integrity: Execute and verify daily DB backups and lead disaster recovery protocols to prevent data loss.
• Security & Compliance: Manage antivirus updates across all endpoints and ensure security patches are applied to operating systems.
• End-User Enablement: Administer Office support applications, E-mail (Exchange/O365), and MS Office suites.
• Help Desk Leadership: Resolve multi-tiered hardware and software problems for department employees in a prompt, professional fashion.
• Follow all company's policies and procedures.
• Communicate effectively and respectfully with individuals from diverse backgrounds.
• Promote collaborative and team-oriented workplace culture.
• Perform additional duties as assigned.

Do you have experience in Windows Server administration?, Do you have a Bachelor's degree?, * Operating Systems: Proficiency in Windows Server and Desktop environments (Linux knowledge is a plus).

• Networking: Strong understanding of TCP/IP, switches, routers, and firewalls.
• Software: Advanced knowledge of Microsoft 365, email administration, and ERP architecture.
• Backups: Experience with enterprise-level backup software and database management (SQL/Oracle)., * Bachelor's degree in information technology is preferred
• Analytical Thinking: Ability to design monitoring frameworks and diagnose complex network issues.
• Responsiveness: A "service-first" mindset with the ability to act quickly in a 24/7 environment.
• Organization: Capable of maintaining detailed logs of antivirus updates, equipment maintenance, and backup successes.