Application Support Technician

· Answer phone calls and create tickets for them · Install SQL Server, Native Client, SMSS & Express

· Document and Close Tickets · Install EndoVault

· Escalate tickets as needed · Run queries as needed for troubleshooting

· Send messages through ERP to staff and clients · Install and configure local database

· Communicate with team members via MS Teams · Add user to EndoVault and update credentials

· Install ENR · Resend images as needed in EndoVault

· Construct ENR reports · Update picklists in EndoVault

· Install, Troubleshoot, and correct GRS reports · Regenerate reports in EndoVault

· Understand the basics on ARGUS · Configure camera setup in EndoVault

· Identify message locations for interfaces · Unlock procedures

· Stop and Start Interfaces services as needed · Modify procedure reports in EndoVault

· Identify where interfaces failed · Configure reports \ build queries

· Identify logs from interfaces and be able to read them

· In house IT Support, including making cables as needed

· Site maintenance on client accounts in System information in ERP, · Ability to train clients on EndoVault · Identify issues with ENDOACCESS · Basic troubleshooting with Qlinical · Comprehensive understanding of EPIC API · Document issues with Image Ark · In-House client builds · Install ARGUS · Other duties as assigned

Do you have experience in SQL?, Do you have a Associate's degree?, · Speaks clearly and persuasively in positive or negative situations

· Identify and resolve problems quickly and efficiently

· Exhibits high attention to detail

· Exhibits patience and persistence in the face of obstacles

· Responds well to questions

· Customer/Client Focus

· Technical Capacity

· Excellent customer service skills required

· Gathers and analyzes data skillfully

· Adapts well to change

· Spanish or other languages a plus

SUPERVISORY RESPONSIBILITY:

This position has no supervisory responsibilities., · Minimum of Associate degree in Computer Science or related field.

· Must have basic working knowledge of SQL; understanding of a database structure and how to execute simple statements.

· Experience with EHR, EMR, or practice management software a plus.

· Experience providing software support a plus.

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, This is a full-time non-exempt position. Hours fluctuate between 7:00AM to 6:00PM M-F (8.5 hr shift with 30 minute meal break). This is an in office position, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance