Bilingual Helpdesk

Stellar Professionals
Conyers, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English, Spanish
Experience level
Intermediate

Job location

Conyers, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
iOS
Microsoft Outlook
Monitoring of Systems
Mobile Application Software
Microsoft Office
Mobile Os
Peripherals
Computer Equipment
Information Technology

Job description

  • Resolve Tier 1 Issues: Provide top-tier technical support to both internal employees and external users.
  • Ticket Management: Monitor queues, log issues, assign tickets, and escalate technical issues past Tier 1 to secondary teams or vendors before they breach SLAs.
  • System Monitoring: Oversee daily performance of computer systems and run basic diagnostics to troubleshoot hardware, software, or connectivity issues.
  • External Support: Assist external users with website support, password resets, online account management, and mobile application setups.

Requirements

We are looking for a Bilingual Helpdesk professional to join our technical support team! If you thrive in a fast-paced environment and have hands-on help desk experience, we want to hear from you., To be successful in this position, you must possess the following:

  • Language: Fully Bilingual in Spanish & English (Required)
  • Experience: 2+ years of IT Help Desk Call Center experience handling high-volume queues.
  • Education: Vocational/Technical degree in Computer Science, Tech, or a related field.
  • Technical Core: 2+ years of hands-on experience with Windows 7/10, Active Directory, MS Office, and Outlook.
  • Mobile OS: Knowledge of Apple iOS.
  • Hardware: Experience installing and performing minor repairs on computer hardware and peripherals.

Apply for this position