Infrastructure Operations Engineer

• Provide Tier 3 support for complex infrastructure and application-related incidents

• Monitor system health, performance metrics, application logs, and infrastructure telemetry

• Troubleshoot and resolve production issues across AWS infrastructure and Drupal-based platforms

• Support AWS cloud services including compute, storage, networking, and security components

• Investigate and diagnose performance bottlenecks, resource constraints, and configuration issues

• Support CI/CD pipeline operations and troubleshoot deployment or release failures

• Perform root cause analysis for recurring incidents and implement preventive measures

• Coordinate incident response and resolution with development, DevSecOps, security, and infrastructure teams

• Execute routine maintenance tasks including patching, scaling, backups, and system updates

• Support deployment activities and release verification in production environments

• Manage user support tickets and ensure timely resolution within SLA requirements

• Maintain and update technical documentation for operational procedures and known issues

• Implement and maintain monitoring alerts, logging, and automated health checks

• Support disaster recovery testing and business continuity planning

• Ensure compliance with federal security requirements and audit controls

• Interface with federal stakeholders on operational status, issue escalation, and resolution

• Collaborate with AWS support and third-party vendors for escalated technical issues

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• 8+ years of total professional experience

• 5+ years in infrastructure operations, cloud engineering, or production support roles

• Prior or current experience supporting government programs

• Strong technical knowledge and expertise in:

• AWS core services (EC2, S3, RDS, VPC, ELB/ALB, CloudFront, Route53)

• Cloud security services (IAM, Security Groups, KMS, CloudTrail, GuardDuty)

• Infrastructure monitoring and observability (CloudWatch, Datadog, New Relic, or similar)

• Infrastructure as Code (Terraform, CloudFormation, Ansible)

• CI/CD pipeline operations (Jenkins, GitLab CI, AWS CodePipeline)

• Linux/Unix system administration and command-line tools

• Networking concepts (VPCs, subnets, routing, VPNs, DNS)

• Log aggregation and analysis (CloudWatch Logs, ELK stack, Splunk)

• Container technologies (Docker, ECS, EKS, Kubernetes)