eCommerce Support Specialist

• Serve as the first point of contact for customers via phone, email and chat
• Answer questions about products, pricing, orders, shipping and returns
• Resolve issues quickly and professionally to ensure a positive experience.
• Maintain accurate customer records within CRM systems
• Prepare accurate, timely quotes based on customer specifications
• Review incoming requests to ensure completeness and accuracy
• Convert approved quotes into orders and process them in the system
• Collaborate with internal teams to confirm product availability and timelines
• Proactively follow up on open quotes to help drive sales
• Monitor and manage incoming orders through the eCommerce platform
• Assist with product listings, pricing updates, and inventory accuracy
• Identify and escalate website or ordering issues
• Support promotions, campaigns, and pricing updates.

Do you have experience in E-commerce?, * 2+ years of customer service experience in eCommerce

• Experience with quoting, order processing, or sales support a strong plus
• Strong written and verbal communication skills
• Exception attention to detail and accuracy
• Ability to multitask and prioritize a fast-paced environment
• Proficiency with Microsoft Office (Excel, Outlook, Teams)
• A problem-solving mindset with a customer-first approach

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance