Tier 2 Technical Support Specialist

Northbridge I.T. Services is growing, and we're looking for an experienced Tier 2/3 Technical Support Specialist to join our team.

What You'll Do:

• Provide advanced technical support for managed IT clients
• Troubleshoot Windows servers, workstations, networking, and cloud services
• Manage Microsoft 365 environments, including Exchange Online and Entra ID
• Configure and support firewalls, switches, wireless networks, and VPNs
• Assist with project implementations and client onboarding
• Escalate and resolve complex technical issues
• Document work performed and maintain accurate client records

Do you have a valid Driver's License license?, Do you have experience in Telecommunications structured cabling?, * 5+ years of IT support experience

• Strong knowledge of Microsoft 365, Windows Server, Active Directory, and networking
• Experience with firewalls, VPNs, VoIP systems, and virtualization platforms
• Excellent troubleshooting and customer service skills
• Ability to work independently and as part of a team
• Valid driver's license and reliable transportation

Pulled from the full job description

• Paid training
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off, Health Insurance 401(k) with Company Match Paid Phone & Internet Paid Time Off Ongoing Training & Certification Opportunities Opportunities for Growth in a Fast-Paced IT Environment

If you're looking for a career with a growing local MSP that values its employees and invests in their success, we'd love to hear from you., * 401(k)

• Health insurance
• Paid time off