Director of Telecommunications & Cloud Infrastructure

Strategic Leadership

• Develop and execute enterprise telecommunications and cloud connectivity strategy aligned with organizational goals.
• Lead modernization initiatives including VoIP, UCaaS, CCaaS, SD-WAN, and cloud-based collaboration platforms.
• Establish telecommunications standards, architecture, governance, and lifecycle management processes.
• Support digital transformation, remote workforce, and telehealth initiatives through scalable communications infrastructure.

Telecommunications Operations

• Oversee enterprise voice and telecommunications infrastructure including NEC PBX & Voice Applications, AVST Voice Mail. Microsoft Teams Voice, SIP trunking, contact center platforms, paging systems, cellular and mobility services, and nurse call integration.
• Ensure high availability and performance of WAN/LAN transport services.
• Manage telecommunications outages, incident response, and carrier escalations.
• Oversee telecom vendor relationships, contracts, SLAs, and circuit inventory management.

Cloud & Infrastructure Connectivity

• Manage cloud networking and connectivity for hybrid environments including Microsoft Azure and AWS.
• Support VPN and ExpressRoute connectivity, cloud firewalls, and secure access.
• Collaborate with infrastructure and cybersecurity teams on cloud architecture and secure network segmentation.
• Support migration of communications and collaboration services to cloud-based platforms.

Cybersecurity & Compliance

• Ensure telecommunications infrastructure aligns with healthcare cybersecurity standards and best practices.
• Partner with Information Security leadership on Zero Trust initiatives, MFA integrations, secure remote access, telecommunications risk management, and incident response planning.
• Support HIPAA, HITECH, Joint Commission readiness, and disaster recovery standards.

Operational Management

• Lead and mentor telecommunications engineers, analysts, and support staff.
• Develop departmental budgets, capital plans, and technology roadmaps.
• Maintain documentation, inventory management, and change control processes.
• Establish KPIs and operational metrics for uptime, carrier performance, service delivery, and customer satisfaction., Reports to: Vice President / Chief Information Officer or Chief Technology Officer

Direct Reports May Include:

• Telecommunications Engineers
• Network Engineers
• Unified Communications Analysts
• Telecom Support Specialists
• Mobility Administrators

Bachelor's degree in Information Technology, Telecommunications, Computer Science, or related field required.

• Master's degree preferred.
• 8-10 years of progressive telecommunications/network leadership experience.
• Minimum 5 years in healthcare IT or integrated health system environment preferred.
• Experience managing enterprise telecommunications across multiple locations.
• Strong experience with hybrid cloud networking and cloud communications technologies.

Preferred Certifications

• Cisco CCNP or CCIE
• Microsoft Azure certifications
• AWS Certified Solutions Architect or Advanced Networking
• ITIL Foundation
• PMP preferred
• HCISPP, CISSP, or other cybersecurity certifications preferred