Provision Technician

• Provisioning & Onboarding

• Set up user accounts, licenses, MFA, and security policies.

• Configure and deploy devices, applications, and cloud services.

• Maintain accurate documentation and ensure all costs are logged.

• Customer Coordination

• Serve as the main point of contact during onboarding/provisioning.

• Provide status updates, timelines, and guidance on best practices.

• Collaborate with CSRs and scheduling teams to coordinate deployments.

• Device Lifecycle Management

• Perform device wipes, rebuilds, replacements, and secure destruction.

• Install OS images, MSP tools, and client-specific apps.

• Manage data transfers, asset updates, and QA checks.

• Offboarding

• Disable accounts, revoke licenses, and remove MFA access.

• Securely wipe, reassign, or retire devices per client policy.

• Document changes and maintain compliance.

• License & MFA Management

• Assign/reassign licenses and monitor usage.

• Assist users with MFA setup and troubleshooting.

• Flag risks such as low license counts or expiring payment methods., Traffic Control Technician II Title: Traffic Control Technician II Classification: Non-Exempt About the Organization RoadSafe Traffic Systems is the largest national provider of…

• 1 day ago

We are seeking a detail-oriented Provisioning Technician to join our team. You will be responsible for preparing and deploying hardware, accounts, and cloud resources for new and existing clients. This role ensures a smooth customer onboarding experience and consistent execution of technical standards across all deployments., * 1-3 years of experience in IT support, MSP operations, or provisioning.

• Familiarity with Microsoft 365 administration (users, groups, licensing, policies).
• Experience with endpoint management tools (Intune, Autopilot, RMM platforms).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs).
• Ability to follow structured processes with strong attention to detail.
• Excellent documentation and communication skills., * Regular, reliable attendance
• Ability to lift and carry up to 50 lbs
• Ability to communicate clearly over the phone

• 401(k) matching
• Company car
• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off
• Training & development
• Vision insurance, * Competitive compensation
• Fun, supportive workplace culture
• Pay commensurate with experience and qualifications
• Opportunities for career development and advancement
• Engaging, fast-paced MSP environment

About us: ICSI is a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our clients. We pride ourselves on our commitment to excellence and our ability to solve complex IT challenges. Our team includes experts from ICSI, a leader in managed IT services, known for increasing IT and security maturity levels.