Level 2 Systems Engineer - Orange County

To provide high-level System Administration support in the maintenance and monitoring of critical data platforms, end-user devices and providing direct support to our customers. Practical, in-depth experience and knowledge working with Microsoft 365 Administration, Windows Servers, Azure, RDS/WVD, LAN/WAN, VoIP, RMM tools and remote management. Position is full time with wages depending on experience and knowledge., * Contributing to a workplace culture consistent with i-NETT's mission, vision and values

• Displaying strong inter-personal and communication skills to client satisfaction
• Assist with project planning and resource estimation for new projects
• Providing technical recommendations and guidance for projects
• Evaluating and ensuring completed work meets quality standards
• Building and modifying systems to meet project and user requirements
• Deploying, engineering, and optimizing enterprise class, technology-based systems
• Providing premier technical assistance and consulting to valued customers
• Analyzing, designing and documenting server disaster recovery and fail-over technical solutions
• Troubleshooting system and network issues through root-cause analysis and implementing solutions
• Demonstrate high emotional intelligence (EQ) while interacting with customers and peers
• Analyzing business processes and services to determine how people, processes, data, communications and technology can best meet requirements
• Assuming other duties and projects as they arise
• Responding to internal trouble ticket system requests and accurately documenting the path to resolution
• Providing on-call support as part of a scheduled rotation with other team members

Do you have a valid Driver's License license?, Do you have experience in Customer communication?, * Certification in at least one IT discipline relevant to this position

• 5+ years of hands on experience in similar role
• Valid California Drivers License
• Self-motivated, able to make independent choices, free from immediate direction or supervision
• Strong written and verbal communication skills
• Experience in providing first line IT support
• Able to work evenings and weekends if required, We are willing to provide some additional training for the technologies or services below, but you must have a solid understanding of the basics.
• Server administration including Windows Server, clustered hypervisors, Windows operating systems, MS Cluster Server and VMWare
• Familiarity of appropriate server OS-level tools, such as Active Directory, Group Policy, DNS, DHCP, including the creation/deletion of user accounts, devices, and policies.
• Knowledge of applying patches and updates for Windows servers and clients
• Knowledge of managing and troubleshooting network switches, routers, access points and other network devices.
• Administered and supported security firewalls such as SonicWall (Training provided for WatchGuard)
• Administration of on-premise and/or cloud-hosted PBX systems
• Strong knowledge of Windows end-user operating systems including Windows 7, 8, and 10 Professional
• Experience resolving network and stand-alone printer issues
• Office 365 Tenant administration (Licensing, Azure, ADFS, Active Directory Premium).
• Office 365 monitoring service health, and management of service requests
• Knowledge of redundancy strategies and disaster recovery contingency planning
• Mentor and cross-train IT staff and provide guidance in day-to-day operations
• Ability to explore and analyze new technologies and make recommendations to supervisor
• Responsible for lifting, pushing, and pulling information technology equipment up to 50 pounds

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off, * 401(k)
• Health insurance
• Paid time off

Compensation Package:

• Hourly pay

Founded in 1982, i-NETT is a Managed Technology Services Provider (MTSP) that has built a strong team of technology professionals with expertise in IT Management, Cybersecurity, Cloud Solutions and Voice Systems. i-NETT services accounts primarily in Southern California from San Diego to the Central Coast, with a presence in many states across the U.S. Our technical staff undergoes rigorous training from a select group of manufacturers across a well-defined technology stack. This ensures that we have high-performing teams, committed to exceeding the expectations of our valued customer base. Our effective management practices have earned us a reputation as a trusted provider and leader of cutting-edge technical solutions. As we grow, we are looking for like-minded individuals that are willing to think outside the box and offer creative solutions for complex problems.