Junior IT Support Technician Managed Services (Hybrid Windows/Mac MSP) - Mostly Remote

• Manage and triage the support ticket queue to ensure timely resolution and adherence to SLAs
• Provide technical support via email, phone, remote access, and occasional on-site visits
• Troubleshoot issues related to: Windows and macOS endpoints, Microsoft Entra ID, Microsoft Intune, Microsoft Defender, Microsoft 365, Google Workspace, and Apple Mobile Device Management (Jamf Pro, Mosyle, etc.)
• Support user onboarding/offboarding and device provisioning
• Maintain clear, accurate, and thorough documentation of issues and resolutions
• Escalate complex issues appropriately while continuing to develop technical skills
• Assist with endpoint, cloud, and security-related projects
• Handle occasional logistics including equipment deployment and retrieval
• Contribute to improving internal processes, documentation, and workflows
• Identify opportunities to improve efficiency through automation and AI-assisted processes, This position is designed as a growth role. You will gain exposure to a broad range of technologies and have the opportunity to:
• Develop deeper expertise in cloud, security, and endpoint management
• Work with modern MSP tooling and operational frameworks
• Contribute to process improvement and automation initiatives
• Grow into advanced engineering or specialized roles over time

Do you have a valid Driver's License license?, Do you have experience in Wireless networking?, ArmourPeak is unique as a Managed Service Provider as we are Apple Technical Partners, and began operations as an "Apple First" MSP. Knowledge of Apple device management, macOS, and iOS is a plus, but a qualified candidate should be well versed in general IT concepts, with the ability to learn new technologies and platforms., * 1-3 years of experience in IT support, helpdesk, or MSP environments (or equivalent hands-on experience)

• Strong understanding of Windows operating systems and device lifecycle management
• Strong understanding of cloud identity and productivity platforms
• Basic networking fundamentals (DNS, DHCP, Wi-Fi)
• Familiarity with Microsoft technologies such as Entra ID, Intune, and Defender
• Strong troubleshooting ability and attention to detail
• Excellent communication and customer service skills
• Ability to manage priorities and work independently

Preferred Qualifications (Not Required)

• Experience with Apple devices (macOS, iOS) in a business environment
• Exposure to MDM platforms (Intune, Jamf, etc.)
• Experience with Wi-Fi solutions (Meraki, UniFi, Aruba)
• Basic scripting or automation (PowerShell, Bash, Python)
• Industry certifications or active pursuit of certifications
• Fluent in Brazilian Portuguese language, We value individuals who are curious, self-motivated, and interested in continuous improvement.

Additional Requirements

• Located in New England is preferred. Exceptions may be made for the right candidate
• Willingness to travel occasionally within the region
• Valid driver's license and reliable transportation
• Ability to lift up to ~75 lbs as needed

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off, * 401(k) matching
• Health insurance
• Paid time off

ArmourPeak is a growing Managed Services Provider supporting organizations across the Greater Boston area, Southern New Hampshire, Southern Maine, and beyond. We are seeking a Junior IT Support Technician to help manage day-to-day support operations and grow into a well-rounded MSP engineer. This role is ideal for someone early in their IT career who understands the fundamentals of modern IT environments - including Microsoft Entra ID, Intune, Defender, Windows device lifecycle management, and cloud services - and wants to build deeper expertise through hands-on experience. You will primarily own and manage the support ticket queue, work directly with clients, and gain exposure across a wide range of technologies and environments. This is a remote position, with the expectation that you maintain a focused, distraction-free, and professional home office environment. While most work is remote, candidates located in New England will be given preference, as occasional on-site work and travel may be required a few times per year.