Enterprise Operations Center Manager

We are seeking an experienced Enterprise Operations Center (EOC) Manager to lead a complex, 24x7x365 operations environment. This role oversees enterprise-wide monitoring, incident coordination, and Tier II operational support across diverse systems and applications. The ideal candidate possesses deep experience with enterprise monitoring tools, rapid incident response, and operational leadership within a large-scale IT environment.

Your future duties and responsibilities:

• Lead and manage a 24x7x365 Enterprise Operations Center responsible for monitoring and coordinating incident response across the organization.

• Oversee an operations team responsible for tracking, escalating, and driving resolution of Tier II incidents.

• Design, configure, maintain, and operate enterprise monitoring tools such as Splunk, SolarWinds, Oracle Enterprise Manager (OEM), Zabbix, vRealize, or similar platforms.

• Develop and optimize monitoring solutions that enhance visibility, reduce operational effort, and improve detection and response times.

• Ensure continuous assessment of availability, performance, and capacity of enterprise IT systems.

• Provide leadership, guidance, and mentorship to operations center staff.

• Develop documentation, workflows, and processes that support efficient and effective enterprise monitoring operations.

• Collaborate with engineering, security, and application support teams to address systemic issues and drive long-term improvements.

• ITIL Intermediate Level Certification (or higher).

• Minimum of five years of experience managing an enterprise operations center or similar environment.

• At least five years of experience leading operations staff within large, complex technical environments.

• Demonstrated experience triaging, prioritizing, and escalating critical incidents in alignment with mission and operational objectives.

• Secret-level security clearance

Preferred Qualifications

• CompTIA Security+ certification.

Ideal Candidate Attributes

• Strong leadership qualities with the ability to operate effectively in a high-tempo environment.

• Expert problem-solving abilities and sound judgment under pressure.

• Strong proficiency with enterprise monitoring and event management tools.

• Excellent communication skills and the ability to collaborate across a broad range of technical teams.

• Demonstrated ability to improve operational efficiency and modernize monitoring practices.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.