Network Engineer, Advanced Networking

We are seeking a Network Engineer to join our Advanced Networking Team to serve as an expert escalation point for client network environments, delivering high quality, professional, and customer-focused networking assistance across multiple channels. This role is responsible for advanced networking configurations and issue resolutions within a variety of MSP client environments, and plays a critical part in building and maintaining client networking infrastructure. The ideal candidate brings advanced networking knowledge and technical skills, excellent stakeholder communication skills, and a customer-first mindset.

Role & Responsibilities

• Troubleshoot and resolve network-related issues involving firewalls, switches, wireless access points, VLANs, routing, VPNs, and general connectivity.
• Support and maintain firewall environments, including rule changes, VPN configuration, firmware updates, and security reviews.
• Configure and support managed switches, including VLANs, trunking, port assignments, PoE, and firmware maintenance.
• Support wireless networks, including SSID configuration, access point updates, coverage reviews, and performance troubleshooting.
• Monitor client networks and respond to alerts related to device availability, performance, and connectivity.
• Assist with network project work, including firewall replacements, switch upgrades, wireless deployments, and network refresh initiatives.
• Perform network assessments to identify end-of-life, end-of-support, unsupported, or misconfigured network equipment.
• Create and maintain accurate network documentation, including topology diagrams, device inventories, IP addressing, VLANs, and configuration notes.
• Coordinate with vendors for support cases, RMAs, licensing, and troubleshooting when needed.
• Follow established change management, documentation, and security processes.
• Work escalated network tickets from the service desk, NOC, or client-facing teams., * Firewalls: rule management, NAT, VPNs, firmware updates, access control, and basic security hardening.
• Switching: VLANs, trunking, access ports, PoE, spanning tree, port security, and switch firmware maintenance.
• Wireless: SSIDs, access point placement, channel planning, signal coverage, firmware updates, and performance troubleshooting.
• Routing: static routes, basic dynamic routing concepts, gateway configuration, and network segmentation.
• VPN: site-to-site VPNs, client VPNs, authentication methods, and tunnel troubleshooting.
• Core networking: TCP/IP, DNS, DHCP, NAT, ARP, ICMP, subnetting, and network troubleshooting.
• Monitoring: network alerting, uptime monitoring, performance monitoring, and device health review.
• Documentation: network diagrams, device inventories, IP schemes, VLAN tables, firewall notes, and topology documentation.
• Vendor support: opening cases, gathering logs, coordinating RMAs, and working through vendor troubleshooting steps.

Information Security Commitment

This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support our commitment to maintaining the confidentiality, integrity, and availability of the systems we manage. Candidates should be comfortable working within a security-conscious culture where following documented processes and protecting client data are core expectations of the job.

Do you have experience in Wireless communication system operation?, * Experience working in an MSP or multi-client environment.

• Experience with network monitoring tools such as Auvik, Meraki Dashboard, SonicWall NSM, or similar platforms.
• Experience supporting vendors such as SonicWall, Meraki, Cisco, Ubiquiti, Fortinet, Palo Alto, Extreme, or similar platforms.
• Experience performing firewall reviews, switch audits, wireless assessments, and firmware upgrade planning.
• Certifications such as Network+, CCNA, Meraki ECMS, SonicWall SNSA, Fortinet NSE, or other network-focused certifications preferred.
• Experience assisting with network documentation standards, topology diagrams, and client environment reviews.

Soft Skill Requirements

• Strong communication skills with both technical and non-technical audiences.
• Ability to clearly explain network issues, risks, and recommendations.
• Strong attention to detail when documenting configurations, changes, and troubleshooting steps.
• Ability to work independently while also collaborating with service teams, project teams, vendors, and clients.
• Strong problem-solving skills and the ability to troubleshoot issues from start to finish.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with a professional and helpful approach.
• Willingness to follow standards, processes, and change management requirements.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, We offer a comprehensive and competitive benefits package designed to support both career progression and personal wellbeing, including medical, dental, and vision coverage, a 401(k) program, paid time off, floating holidays, and paid holidays. More importantly, we provide an environment where you can build meaningful expertise, contribute to forward-thinking solutions, and grow alongside a company that is actively shaping its future.

RedHelm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design - protecting, powering, and accelerating our clients' success. Our teams operate at the intersection of security and technology, combining deep technical expertise with a holistic, client-centered approach. By aligning security strategy, infrastructure, and operational excellence, we help organizations stay resilient in an increasingly complex threat landscape. At RedHelm, we are building an environment where innovation, accountability, and collaboration drive meaningful outcomes, both for our clients and for the professionals who support them., This is an exciting time to join RedHelm as we continue to grow and innovate as a full-stack technology partner. Our integrated approach to offensive security, defensive operations, and IT services creates opportunities to work on complex challenges that directly impact the organizations we serve. As we expand our capabilities and footprint, our team members play a meaningful role in shaping what comes next. We are equally committed to investing in our people. We believe in a culture where we care about individuals not just for their professional ambitions, but for their personal goals as well. We recognize that work is part of a larger purpose in each person's life, and that philosophy drives how we support growth, flexibility, and long-term development across our organization.