IT Support Technician Job ID: JP053643

ITProposal
Brussels, Belgium
1 month ago

Role details

Contract type
Temporary to permanent
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
Dutch, English, French
Experience level
Intermediate

Job location

Brussels, Belgium

Tech stack

Microsoft Windows
Microsoft Active Directory
Identity and Access Management
Networking Basics
Server Administration
Virtual Local Area Networks
Wi-Fi Technology
Microsoft InTune

Job description

We are looking for an experienced IT Support Technician to join a dynamic IT Care team responsible for delivering high-quality end-user support and contributing to the future workplace environment. The role combines technical support, incident management, hardware and software administration, and continuous service improvement. Key Responsibilities

  • Install, configure, maintain, and support end-user hardware, software, and workplace solutions.
  • Handle service requests, access management requests, and technical support incidents.
  • Diagnose and resolve hardware, software, mobile device, printing, and connectivity issues.
  • Log, track, and document incidents and requests through the ITSM platform.
  • Analyze support tickets and service metrics to identify recurring issues and improvement opportunities.
  • Support user onboarding, equipment deployment, and workplace technology initiatives.
  • Collaborate with infrastructure, network, workplace, and service management teams.
  • Contribute to process improvements and enhanced user experience.

Requirements

  • Minimum 4 years of experience in an IT Service Desk or IT Support environment.

  • Strong knowledge of:

  • Windows Operating Systems

  • Microsoft 365 / Exchange Online

  • Intune / Company Portal

  • Active Directory

  • ITSM tools and ITIL processes

  • Mobile devices (iOS and Android)

  • Printing solutions (Canon, UniFlow)

  • Networking fundamentals (VLAN, Wi-Fi, connectivity)

  • Experience with user support, incident management, and troubleshooting.

  • Ability to communicate technical concepts in a user-friendly manner.

Profile

  • Customer-oriented with strong communication skills.
  • Analytical and proactive problem solver.
  • Team player who enjoys sharing knowledge and best practices.
  • Organized and detail-oriented.
  • Strong focus on service quality and user satisfaction.

Languages

  • Dutch: Professional proficiency.
  • French: Professional proficiency.
  • English: Professional proficiency.

Work Setup

  • Full-time assignment.
  • Hybrid model with a minimum of 4 days onsite per week.

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