Hosting Analyst

This is more than an IT role - it's your opportunity to support digital justice, helping courts, tribunals and communities connect through innovative technology. This is a varied, hands-on role where no two days are the same. You'll work within a collaborative team, helping courts efficiently through innovative technology. Some key responsibilities are:

• Supporting video hearings and digital collaboration tools
• Managing and monitoring live video links and recordings
• Troubleshooting technical issues and providing expert user support
• Recording, editing and redacting commission evidence
• Creating user guidance and improving service delivery
• Working closely with judiciary, legal professionals and colleagues across Scotland

Do you have experience in Windows?, * Strong customer service and communication skills

• Basic IT knowledge (e.g. Microsoft Windows) and willingness to learn
• Excellent problem-solving and troubleshooting ability
• Ability to manage workloads and adapt in a fast-paced environment
• Experience working collaboratively within a team

Pulled from the full job description

• Annual leave
• Employee discount
• Company pension, From £31,236 per annum plus £2,500 IT allowance, Our benefits include:
• Flexible working arrangements
• 25 days annual leave (rising to 30 days after 2 years' service) plus 12 public and privilege holidays
• Special leave and paid leave for study or voluntary public service
• Excellent Civil Service Pension Scheme
• Family friendly policies
• Free and confidential Employee Assistance
• A variety of staff discounts and offers with major retailers
• Payment of professional membership fees
• Access to opportunities across all Civil Service departments that are not available to non-Civil Servants
• A supportive and professional induction programme with regular check-ins with your line manager
• Job stability and security with excellent and varied career prospects
• Security of full pay when unwell (up to a maximum of 6 months)
• Learning and development (including digital) opportunities, The Scottish Courts and Tribunals Service is exempt from the protections of the Rehabilitation of Offenders Act (1974). This permits us to ask applicants details of both spent and unspent convictions, along with details of any formal cautions that you may have. Individuals without existing security clearance will always be considered as all successful applicants will require a standard level Disclosure check completed before employment can commence. Civil Service Code: The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. Recruitment Principles: We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). Complaints