Information Technology Help Desk Support

We're looking for a proactive and customer-focused IT Helpdesk Assistant to join an IT team in Milton Keynes for this UK based distributor. This is a great opportunity for someone who enjoys solving technical problems, supporting users, and keeping business systems running smoothly. About the RoleYou'll be the first point of contact for IT support across the business, providing day-to-day assistance to internal users and ensuring minimal disruption to operations. You'll support a fast-paced environment, including office and warehouse users, so no two days will be the same. Key ResponsibilitiesProvide 1st line IT support via phone, email, and ticketing systemTroubleshoot hardware, software, and basic network issues across desktops, laptops, and mobile devicesManage user accounts, permissions, and access (Active Directory, Entra ID, Exchange)Install, configure, and maintain IT equipment and business applicationsEscalate complex issues to senior IT staff or third-party providersMaintain accurate records of incidents, requests, and resolutionsSupport IT projects, upgrades, and system rolloutsAssist with support of warehouse and logistics systems used across the business

About YouPrevious experience in an IT Helpdesk / Service Desk or IT Support roleStrong customer service and communication skillsComfortable supporting Windows 11 and Microsoft 365 applications (Outlook, Word, Excel)Experience with ticketing systems and remote support toolsKnowledge of Active Directory is highly desirableExposure to ERP systems, warehouse systems, networking, PowerShell or databases is an advantageA proactive, team-oriented mindset with strong problem-solving skills Why Join UsOpportunity to work in a fast-paced, operationally critical environmentExposure to a wide range of systems and technologiesGreat stepping stone into broader IT support and infrastructure rolesSupportive team environment with opportunities to learn and develop