2nd Line IT Technician

We are looking for an experienced IT professional to join our IT Department here at Sygnature Discovery., As a 2nd Line IT Technician, you will play a vital part in delivering high-quality IT support across the business, supporting all aspects of IT Technology for end users and computers. As a 2nd Line IT Technician, you will act as an escalation point for 1st line support, helping to resolve more complex issues whilst providing guidance and mentoring to help develop the wider team's skills and capabilities.

Please note that this is a full-time onsite position based at our headquarters in Nottingham.

Role Responsibilities:

• Provide general end user and computer support across scientific and business areas.
• Conduct rigorous troubleshooting and diagnosis for system issues, implementing effective solutions to maintain operational continuity.
• Respond to security incidents and investigations as required with leadership from the Security team.
• Vulnerability scanning and proactive remediation as required with leadership from the Security team.
• Lead the efficient and robust computer build processes for new hardware.
• Contribute to end user training via various formats including written guides, video resources and in person training.
• Create and manage external user accounts required for remote access such as Egnyte (Cloud file storage) collaboration folders. Including Access Controls, folder creation, and management of file stores.
• Oversee and manage users, computers, and groups in Active Directory (AD) and Microsoft 365 to ensure secure and efficient access control.

Do you have experience in Operating systems?, * Technical training with Certification, or relevant experience is required.

• Experience managing and supporting users and computers in a business setting, Active Directory, Office 365 and a range of operating systems and applications.
• Good working knowledge of Microsoft and Linux operating systems.
• Good awareness of IT and Data security requirements and best practises.
• Logical thinking with good prioritisation, analytical and critical thinking skills.
• CompTIA Core Skill qualifications are desirable.
• Microsoft Desktop Administrator Associate certification is desirable.

Pulled from the full job description

• Annual leave
• Life insurance
• Employee assistance programme
• Company pension
• Private medical insurance, * 25 days annual leave (plus bank holidays)
• Private Medical Insurance
• ️ Life Insurance
• Employee Assistance Programme
• ️ Enhanced Family Friendly Policies
• Sygnature Group Pension Scheme
• 1 paid volunteer day per year

At Sygnature Discovery, we create exceptional scientific outcomes. For our customers, who bring life-changing medicines to patients; and for our people, who help make this possible. We're 700+ scientists from over 50 countries, working as one across Europe and North America. With no competing internal programs, we offer total confidentiality and commitment. Over the past 20 years, we've earned a track record of real impact: 60+ advanced candidates, 200+ patents filed, 200+ active projects. Over 90% of our customers choose to stay with us - from biotechs racing to clinic to pharma companies that need specialised expertise for targeted challenges.