Senior School IT Technician

We specialise in delivering high-quality IT support to schools and businesses across Surrey and Greater London, and pride ourselves on a proactive, relationship-led approach.

We are recruiting for a key role responsible for delivering IT support to a prestigious independent school within the Woking area.

The successful candidate must be experienced in IT support at 2nd and 3rd Line level and will be required to provide support for a wide range of technologies used within the school, including cloud services, networking, hardware and software.

The Role:

This is a primarily site-based role, working closely with school staff to support, maintain and develop their IT systems.

· Based onsite at the school 5 days per week during term time

· Supporting two sites within close proximity (approx. 0.3 miles apart)

· Working alongside our Helpdesk and IT Manager

· Providing hands-on, day-to-day technical support and proactive maintenance

· Delivering excellent customer service to teaching and support staff

Outside of term time, the role includes:

· A mix of onsite project work, remote working (working from home), and support across other client sites

· Participation in holiday upgrade, maintenance and project activities

A typical day will include:

· Responding to support tickets

· Maintaining and improving IT infrastructure

· Troubleshooting hardware, software, and network issues

· Supporting classroom technology, staff and pupil users

· Assisting the IT Manager with projects, upgrades, and strategic improvements

Do you have a valid Driving License license?, Do you have experience in iOS?, We are an IT solution provider seeking an enthusiastic, self-motivated Senior IT Support Technician to join our team., · The successful candidate must have:

· Have strong 2nd/3rd line IT support experience

· Be confident working independently onsite as the lead technician

· Demonstrate excellent troubleshooting, organisation, and problem-solving skills

· Have strong communication and customer-facing skills, particularly in an education environment

Technical Expertise (desirable across most areas)

· Microsoft 365 (Exchange Online, SharePoint, Teams, Intune, Entra ID)

· Active Directory, Group Policy, DNS, DHCP

· Windows Server environments (2019 +) and Virtualisation (Hyper-V)

· End-user devices (Windows laptops, desktops, and iOS devices)

· MDM solutions (e.g. Intune)

· AV and security platforms

· Networking (TCP/IP, VLANs, Wi-Fi, firewalls, switching)

· Web filtering solutions and education solution providers such as LGfL

· Experience working with and configuring VOIP telephone systems

· Education MIS systems (SIMS)

Working Requirements

· Full UK driving licence and access to your own vehicle

· Willingness to work and travel between school sites (0.3 miles apart) and occasionally to other client locations

· Ability to manage workload independently and prioritise effectively

· Must be eligible to live and work in the UK

· Role subject to Enhanced DBS check

· Experience working in schools or the education sector is highly desirable, * IT Support: 5 years (preferred)

Licence/Certification:

• Full UK Driving Licence (preferred)

Pulled from the full job description

• Unlimited paid holidays
• Company pension, · £32,000 - £38,000 per year (depending on experience)

· Company pension

· Unlimited trip Holiday Insurance (for you and immediate family)

· 24/7 private GP access (telephone and video)

· Excellent cooked lunches (term time)

· Ongoing training and development

· Opportunity to work closely with a supportive, senior-led team

Why Join IMS Computing?

You'll be joining a senior technician-led organisation where you'll quickly become a trusted member of both our team and the school community, giving you real ownership and hands-on experience with modern technologies, and the opportunity to work on meaningful projects-supported by a collaborative, experienced team in a growing, relationship-focused MSP.

Job Type: Full-time

Pay: £32,000.00-£38,000.00 per year