Help Desk Technician (Jr Admin)

GO KIRBY
Bountiful, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior
Compensation
$ 60K

Job location

Bountiful, United States of America

Tech stack

Microsoft Windows
Business Software
Computer Security
Monitoring of Systems
Information Technology Operations
IP Addressing
Virtual Private Networks (VPN)
Network Troubleshooting
Networking Basics
Wi-Fi Technology
User Accounts

Job description

The Help Desk Technician provides frontline technical support to employees, assists with daily IT operations, and helps maintain reliable and secure systems across the organization. This role focuses on troubleshooting, device setup, mobile devices, user support, some administration of Microsoft 365 and Windows environments.

Responsibilities

User Support - Provide first-line technical assistance for hardware, software, Microsoft 365, and network issues

Device Setup - Assist with onboarding/offboarding, including workstation setup, account creation, and permissions

Troubleshooting - Diagnose and resolve issues with Windows devices, printers, mobile devices, and business applications

Microsoft 365 Support - Help administer user accounts, email, Teams, and basic security settings

System Monitoring - Monitor alerts, system health, and ticket queues; escalate issues when needed

Cybersecurity Basics - Support patching, antivirus checks, MFA, and access control hygiene

Inventory Management - Maintain accurate records of devices, licenses, and IT assets

Process Documentation - Update help desk procedures, troubleshooting guides, and knowledge base articles

Project Assistance - Support senior IT staff with upgrades, deployments, and system improvements

Requirements

Do you have experience in Mobile devices?, 3+ years of IT support, help desk, or technical troubleshooting experience

Solid knowledge of Windows OS, Microsoft 365, and common business applications

Good working knowledge of networking fundamentals (Wi-Fi, VPN, IP addressing)

Strong communication, customer service, and problem-solving skills

Ability to prioritize tasks and follow established procedures

Interest in growing into more advanced IT administration responsibilities

Success Metrics

Fast, friendly, reliable, and effective user support

Accurate and complete documentation

Smooth onboarding/offboarding experiences

Low ticket backlog and timely escalation

Demonstrated growth in technical skills and responsibility

Benefits & conditions

Pulled from the full job description

  • 401(k)
  • Health insurance
  • Paid time off
  • Vision insurance
  • Health savings account
  • Dental insurance
  • Life insurance, * 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

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