IT Engineer

Griffin Technology Group is seeking a skilled Network Operations Center (NOC) Engineer to serve as a key technical resource within our support organization. This role is ideal for someone who enjoys advanced troubleshooting, solving complex technical issues, mentoring technicians, and helping businesses succeed through technology.

As a NOC Engineer, you'll work alongside our support team, engineering team, and client partners to resolve issues, improve processes, and maintain secure, reliable technology environments. Important: This position is on-site only at our Mentor, Ohio office. Candidates must be located in Northeast Ohio. Remote applicants will not be considered.

What You'll Do

Microsoft 365 Support

• Troubleshoot advanced mail flow issues
• Resolve Conditional Access and authentication issues
• Support Teams Voice and SharePoint permissions
• Resolve licensing conflicts and service plan issues
• Assist with hybrid identity troubleshooting

Networking Support

• Troubleshoot wireless access point issues
• Configure VLAN assignments and switch ports
• Diagnose intermittent network connectivity problems
• Support firewall and VPN troubleshooting
• Replace and configure network devices

Security & Backup

• Investigate backup failures
• Perform restore testing and validation
• Respond to endpoint security alerts
• Support cybersecurity remediation efforts
• Assist with threat investigations

Technical Support

• Serve as an escalation resource for NOC Technicians
• Resolve advanced Tier 2 support issues
• Perform root cause analysis
• Improve documentation and operational processes
• Support infrastructure projects and client onboarding activities

Do you have experience in VMware?, * 3+ years of IT support experience

• MSP experience preferred
• Strong Microsoft 365 knowledge
• Active Directory and Azure AD experience
• Networking knowledge including DNS, DHCP, VLANs, VPNs, and wireless technologies
• Strong troubleshooting and communication skills
• Experience with ConnectWise, SonicWall, VMware, Microsoft Azure, or similar technologies is a plus

Pulled from the full job description

• Professional development assistance
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * Competitive salary
• Health insurance
• Paid holidays
• Paid time off
• Simple IRA with company match
• Training and certification support
• Professional development opportunities
• Career advancement into engineering or management career paths

Why Griffin Technology Group?

We are building a team focused on excellence, accountability, innovation, partnership, and transparency.

If you enjoy solving technical problems, helping others grow, and making a meaningful impact on clients and teammates alike, we'd love to talk with you.

Respect and Expect:

Clarity. Consistency. Accountability.

Griffin Technology Group is an Equal Opportunity Employer.

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance