IT Support Technician

• Provide comprehensive technical support to end-users across various departments, addressing hardware, software, and network issues promptly and effectively
• Troubleshoot software problems related to operating systems such as Windows, macOS, and Linux, ensuring minimal downtime
• Manage computer hardware including desktops, laptops, mobile devices, and peripherals to optimize performance and security
• Assist with computer management tasks such as deploying updates, configuring settings via GPO (Group Policy Objects), and utilizing SCCM (System Center Configuration Manager)
• Support network administration activities including DNS configuration, TCP/IP troubleshooting, LAN setup, VPN access, firewall management (e.g., Meraki), and network security measures
• Maintain IT infrastructure health by monitoring systems like Windows Server environments and Active Directory for user account management and permissions
• Utilize help desk tools such as ServiceNow, Jira, or BMC Remedy to track issues, document resolutions, and improve service delivery
• Conduct analysis of recurring issues to identify root causes and recommend improvements for system stability and security
• Assist in the setup and support of remote access solutions including VPNs and remote desktop tools
• Support the deployment of software updates, patches, and security configurations across multiple platforms, Join us as an IT Support Technician where your technical expertise fuels our success! Bring your passion for technology into a role that challenges you daily while supporting our vibrant team. This opportunity is perfect for motivated individuals eager to grow their career in IT support within an energetic environment committed to innovation.

Do you have experience in Remote access software?, We are seeking a dynamic and proactive IT Support Technician to join our technology team! In this role, you will be the frontline hero for resolving technical issues, ensuring seamless computer and network operations, and delivering exceptional support to our users. Your enthusiasm for technology and customer service will drive your success as you troubleshoot software and hardware problems, manage IT infrastructure, and contribute to a productive digital environment. This paid position offers an exciting opportunity to develop your skills in a fast-paced, innovative setting while making a tangible impact on daily business operations., * Proven experience providing IT support or help desk services in a fast-paced environment

• Strong knowledge of operating systems including Windows (Windows Server), macOS, and Linux distributions
• Familiarity with computer networking concepts such as TCP/IP protocols, DNS management, LAN/WAN configurations, VPNs, firewalls (e.g., Meraki), and network security best practices
• Hands-on experience with software troubleshooting for applications like Microsoft Office suite and enterprise tools such as SCCM or GPO
• Ability to manage computer hardware components effectively and perform basic repairs or upgrades
• Experience with Active Directory user management and Windows Server administration is highly desirable
• Knowledge of mobile device management (MDM) solutions for supporting smartphones and tablets
• Excellent communication skills with a customer-focused attitude; able to explain technical concepts clearly to non-technical users
• Strong analysis skills to diagnose issues quickly and implement effective solutions efficiently

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * Dental insurance
• Health insurance
• Paid time off
• Vision insurance