Office & IT Support Coordinator

The IT Support & Service Desk Analyst serves as a key contributor to IT operations, system administration, and service desk reporting, while also supporting front desk and office coordination responsibilities. This role is approximately 60 percent IT-focused and 40 percent front office support, ensuring reliable technology operations and a professional, welcoming workplace experience. Main responsibilities: IT Support, Systems & Reporting

• Administer and maintain IT systems, servers, and infrastructure in a Windows-based environment
• Monitor system performance, availability, and security; proactively resolve issues
• Manage user accounts, permissions, and Group Policy through Active Directory
• Support Microsoft 365 administration, including user setup and troubleshooting
• Provide escalation support for service desk incidents and requests
• Assist with system updates, patching, and change management processes
• Develop, maintain, and deliver service desk reports and dashboards
• Analyze ticket trends, KPIs, and SLA performance to identify improvement opportunities
• Partner with IT leadership to define reporting requirements and metrics
• Maintain documentation for systems, processes, and reporting procedures

Office Coordination & Front Desk Support

• Serve visitors by greeting, welcoming, signing them in, and directing them appropriately

• Notify employees when visitors arrive

• Answer and route calls, emails, and general inquiries

• Maintain visitor logs, directories, and front desk operations

• Monitor security and telecommunications systems; follow visitor protocols

• Coordinate meetings, events, and schedules

• Manage mail, deliveries, and distribution

• Order and track office supplies and expenses

• Maintain reception area, breakrooms, and common spaces

• Support office procedures, rules, and workplace organization

• High school diploma required
• 3-5 years of experience in IT support, service desk, or a related technical role
• Experience with Windows Server, Active Directory, and Group Policy
• Working knowledge of Microsoft 365 administration
• Strong understanding of IT service management concepts (incidents, requests, SLAs)
• Experience with reporting tools (Excel, Power BI, or similar)
• Ability to analyze data and clearly communicate insights
• Strong troubleshooting and problem-solving skills
• Proficiency in Microsoft Office
• Strong organizational, time-management, and multitasking abilities
• High level of professionalism and customer service orientation
• Strong attention to detail
• Preferred experience with ITSM tools such as ServiceNow, Jira Service Management, or similar
• Preferred basic scripting skills such as PowerShell
• Preferred familiarity with backup systems, virtualization, and endpoint management
• Preferred ITIL Foundation certification or equivalent experience

Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.